Some are underestimating the quality, value, and momentum of PS and it's first party. Entitlement doesn't and shouldn't mean gimme gimme always gets because that eventually leads to a severe case of disappointment.
So you're saying SNY should have charged $30 for the PS4 version as well and just said, 'you get a free PS5 upgrade with it, and for those who don't want to pay for that, you're stuck paying $30 regardless'? At least this way a PS4 copy can only be $20 and you can save $10 by not buying the PS5 upgrade.
Perhaps SNY should have just offered the $499 PS5 model and that's it? Aren't more options a good thing? MS seems to think so when it comes to XB. I wonder how free Infinite MP will end up over its lifetime? Must be entirely free, start to finish, or that would be 'anti-consumer' wouldn't it?
I'd guess if SNY were to do it again, they'd charge $20 for the Legends DLC, assuming it had to be first, then give the expansion away free afterwards. That likely would have gone over smoother. Best option probably would have been to have the DLC ready when Legends was, charge the same way as they are now, then have Legends launching soon for free.
People are going to complain regardless. Hopefully this doesn't put SP and SNY off from offering extra's down the road. A game as great and worthy as GOT totally deserves the extra treatment its getting.
I can't stand gamers' entitlement, but to completely ignore those complaints and Microsoft's model is a terrible approach from a business standpoint. Perceptions are incredibly important; Sony aren't doing themselves any favors by adding to the growing narrative of them being anti-consumer as opposed to MS being all for the consumer. That they have an excellent 1st party reputation, brand power, and momentum doesn't shield them from expectations to step up their game in the areas where Microsoft is destroying them. They're taking the hype and high demand for granted.
Whether or not Ghost of Tsushima Director's Cut on PS5 has enough content that actually justify the pricetag doesn't matter, because people have already made up their minds that it's overpriced. The scope of the expansion is perceptively worth "$20", and you can't blame them for that perception because MLB21 (a far worse example than GoT DC) didn't even offer an upgrade passage AFAIK, you're very much stuck with backwards compatibility mode, otherwise you'd have to pay $70 for the native PS5 version lol. And ironically, MLB is available for free on Game Pass.
So... GoT DC's model is concerning in the context of Sony's standard upgrade policies; the $10 upgrade fee Sony requires probably has nothing to do with the value of the expansion. I'm saying it's stupid because they could have easily avoided all this negativity WITHOUT sacrificing revenue.
Now I'm not expecting or wanting Sony to match Microsoft's value proposition, but I think there is a middle ground they can cover. They're relying a fair bit more than they should on their strengths (which always get underestimated), disregarding the increasing perception that they're greedy, arrogant, anticonsumer etc.
The funny thing is Sony is less "anti-consumer" right now than they were during PS4's launch in many ways, but a lot of people can't see that because MS is settings new standards and new expectations.
Yes people are way to entitled these days overall, yet they do on rare occasions get hosed here and there.
To say it doesn't meet expectations due to perception doesn't make sense most of the time. As to comparing, like MS for example, what happened to MS going another direction and doing there own thing with GamePass? I thought MS didn't really care about AAA first party exclusives. Even when it comes to that 180, MS still haven't delivered, not even close, only more future promises so far. Is this gaming or politics?
Why didn't MS instantly drop Kinect, DRM, and the price by $150 when they got backlash with XB1? PS4 'set the standard' and MS took forever to just get started making changes, and an entire gen to at least turn the ship around. Is all this just bygones or does MS have to make up for it's past failures like everybody else?
Wasn't GamePass just $1 for a while? Why is it so expensive now? Why is MS being so 'anti-consumer'? Are XB owners forced to buy into GamePass? Those poor souls...
SNY offering optional extra's for a reasonable price isn't 'anti-consumer', it's actually Pro-consumer because you can save a bit by not purchasing it if you don't want those extra's. Heck, why is the PS5 'anti-consumer'? The disc drive is only like $20, so shouldn't it be more like $429 if the PS5 DE is $399? Or maybe the $399 version is a generous subsidy?
SNY gave extra for free with GOT Legends, and now they're asking a tiny bit extra if you wish to opt in beyond PS4 DLC. How is this unreasonable or unfair?
It's also clear many companies are constantly playing the, 'we hear you and care so we're making adjustments JUST FOR YOU' card, on purpose. While I don't think SNY needs to budge, it wouldn't surprise me if they did.