Not wanting to make this about ND or simply just the games industry. I think some reviewers, journalists, media, critics are to blame for this as well as some publishers, developers.
As a Muslim and a minority I have faced this for over twenty years. Someone decides to review / analyse you as a group, as a community, as a race, but they pick and choose the points they will analyse and this often leads to a one sided review.
It's like with the recent BLM movements where people protested, but the stories which many outlets chose to highlight were the looting.
Or when speaking about immigrants, you only concentrate on those who have committed crimes, but ignore all the others who have made a positive impact through their contributions. E.g Steve jobs, freddy Mercury, the doctors, nurses etc. All this is simply boiled down to immigrants are this or that.
It's like GTAIV or any GTA for that matter where the outlets choose to only review and analyse the positives whilst in other games they will choose to analyse all and compare.
If a journalist only highlights the negative, ignores the positive or chooses not to speak about them, they become part of the problem, so when they do get questioned, it's only right.
Class example is the Killzone series. First big console game with mechs, jetpacks, dynamic mp maps, dynamic missions in mp, shooting from cover in a fps but most of these things were ignored by most outlets and then the credit given to games which followed like Brink, TF and Battlefield.
If I was to be considered a fair and professional reviewer and I chose to omit things that could be / are actually good and positive, then I shouldn't be surprised for being called out unless I state why I don't like these things so they're is reasoning beyond just meh it's rubbish or not covering them at all.
This ultimately to me is what separates a good critical opinion from a lazy / biased one. It is something that has plagued this industry for a long time, especially with big games and franchises, often leaving lesser known games and developers on the receiving end.