sounds very strange indeed, but it doesn't work at all? not even while the usb cable is connecting the controller directly to the console? Have you tried both usb ports just incase there is an issue with one of those?
wondering could you try something like this would you have any luck, if it's useful for you to have a PS4 working like this giving up the wireless aspect of it (thinking it could be damage to the PS4's Bluetooth antenna internally) I don't suppose you have another Bluetooth device you could try and connect to the system (lol impossible without a controller I guess... fuck)
It only recognizes it in safe mode. Otherwise it fails to recognize it at all. So it's either both USB ports being faulty, or a broken antenna like you said. But how much do those cost to replace? I found some on amazon for under $10. So Sony wants $99 for a fix that would cost maybe $20-$30 for parts and labor. Hopefully I can find a repair shop that will service it for less than what Sony wants.
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