Forums - Sony Discussion - Sony refuses to fix out of warranty PS4 without paying a $99 service fee.

Ganoncrotch said:
Cerebralbore101 said:

I get what you are saying here. Yes, absolutely the first time it broke was my roommate's fault. I don't fault Sony for that at all. 

Yeah, I tried connecting it to my new DS4 from my PS4 Pro. It didn't work. I re-initialized the system. That didn't work either. I rebuilt the database via safe mode. All these things were suggestions from the Playstation support team. But nothing worked. They walked me through every single part of trying to solve the issue. 

I get your point about driving it into a wall. For all I know, the overheating issue caused by my roommate, could have somehow effected this new issue. I shouldn't be crapping all over Sony, when none of it might even be their fault.

So maybe I should just pony up the cash and sell it like I planned once it is fixed? How much does an OG model PS4 with 1TB go for used these days? 

sounds very strange indeed, but it doesn't work at all? not even while the usb cable is connecting the controller directly to the console? Have you tried both usb ports just incase there is an issue with one of those?

https://www.amazon.co.uk/Molyhood-Controller-PlayStation-Doubleshock-Length/dp/B07CLHYQPQ/ref=pd_sim_107_3?_encoding=UTF8&pd_rd_i=B07CLHYQPQ&pd_rd_r=5eae167e-6f89-11e8-adc1-cfe7469a25ba&pd_rd_w=ZPtaS&pd_rd_wg=Z7rfv&pf_rd_i=desktop-dp-sims&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_p=3274180622111699416&pf_rd_r=Q0SBF6QY368ZSXEDSY02&pf_rd_s=desktop-dp-sims&pf_rd_t=40701&psc=1&refRID=Q0SBF6QY368ZSXEDSY02

wondering could you try something like this would you have any luck, if it's useful for you to have a PS4 working like this giving up the wireless aspect of it (thinking it could be damage to the PS4's Bluetooth antenna internally) I don't suppose you have another Bluetooth device you could try and connect to the system (lol impossible without a controller I guess... fuck)

It only recognizes it in safe mode. Otherwise it fails to recognize it at all. So it's either both USB ports being faulty, or a broken antenna like you said. But how much do those cost to replace? I found some on amazon for under $10. So Sony wants $99 for a fix that would cost maybe $20-$30 for parts and labor. Hopefully I can find a repair shop that will service it for less than what Sony wants. 



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Should make your roommate pay for it.



Cerebralbore101 said:
Ganoncrotch said:

sounds very strange indeed, but it doesn't work at all? not even while the usb cable is connecting the controller directly to the console? Have you tried both usb ports just incase there is an issue with one of those?

https://www.amazon.co.uk/Molyhood-Controller-PlayStation-Doubleshock-Length/dp/B07CLHYQPQ/ref=pd_sim_107_3?_encoding=UTF8&pd_rd_i=B07CLHYQPQ&pd_rd_r=5eae167e-6f89-11e8-adc1-cfe7469a25ba&pd_rd_w=ZPtaS&pd_rd_wg=Z7rfv&pf_rd_i=desktop-dp-sims&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_p=3274180622111699416&pf_rd_r=Q0SBF6QY368ZSXEDSY02&pf_rd_s=desktop-dp-sims&pf_rd_t=40701&psc=1&refRID=Q0SBF6QY368ZSXEDSY02

wondering could you try something like this would you have any luck, if it's useful for you to have a PS4 working like this giving up the wireless aspect of it (thinking it could be damage to the PS4's Bluetooth antenna internally) I don't suppose you have another Bluetooth device you could try and connect to the system (lol impossible without a controller I guess... fuck)

It only recognizes it in safe mode. Otherwise it fails to recognize it at all. So it's either both USB ports being faulty, or a broken antenna like you said. But how much do those cost to replace? I found some on amazon for under $10. So Sony wants $99 for a fix that would cost maybe $20-$30 for parts and labor. Hopefully I can find a repair shop that will service it for less than what Sony wants. 

Just taking a look there...

https://youtu.be/cTD3jjo1crM?t=10m37s

That's not an easy fix at all... I would be surprised if it would cost you sub 100 to get it repaired even in a local store unless you happen to have any mates who know someone close by that can do it cheaper for you, it really isn't an easy fix (and that is if my hunch is right, I could be a million miles off here, could be something else entirely)

My vote would be a wired controller for the system if it is your backup....

 

wait....

 

it recognizes it in safe mode?

 

....

 

Wired or Wirelessly?



Fancy hearing me on an amateur podcast with friends gushing over one of my favourite games? https://youtu.be/1I7JfMMxhf8

I remember back in the PS2 days when they would try to deny the DRE issues that were cropping up world wide. It took the fucking legal system to FORCE them to fix their own defective consoles.



AlfredoTurkey said:
I remember back in the PS2 days when they would try to deny the DRE issues that were cropping up world wide. It took the fucking legal system to FORCE them to fix their own defective consoles.

I remember when my NES would flash the red power light on and off while I was trying to play a game.

 

Not sure how it relates to this thread but figured we were remembering old consoles breaking?



Fancy hearing me on an amateur podcast with friends gushing over one of my favourite games? https://youtu.be/1I7JfMMxhf8

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I remember when ! ....

No, actually, I never had a console that broke on me before.

Kinda clueless in this department, sorry :P



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Your console is 3 years old and you are complaining about paying for it to be fixed? Gosh... Sorry I can't sympathize with you one bit, in fact I'm almost laughing at the situation. You can buy extended warranties from the store at purchase, if you don't, that's on you. The service fee is justified, Sony isn't a charity.



Sounds to me like this could still easily be your fault from the overheating. When they fixed it last time, they probably just swapped out the obviously malfunctioning part that kept it from playing. Maybe there was a deeper issue that was missed last time. I can't say for certain, but you can't exactly pin this on the console being defective.

http://www.playstationlifestyle.net/2013/11/08/ps4s-playstation-protection-plan-pricing-revealed-extend-your-warranty-by-2-years-for-49-99-or-59-99/

Either way, this is what warranties are for. You should have bought an extended warranty for an extra 50 bucks.

This is another reason I like Nintendo more than Sony. Nintendo's consoles are generally more stable than Sony's. Sony is trying to put expensive and unreliable technology on the market so people get slightly better graphics quality. If you care about graphics, well there's one of your tradeoffs right there.



1 year warranties are the norm. You'll always have to pay if it breaks after that. Most stores offer extended warranties if that's something you want, although in the majority of cases that's you just giving away money.



Bet Shiken that COD would outsell Battlefield in 2018. http://gamrconnect.vgchartz.com/post.php?id=8749702

MasterThief said:

heres is the deal. if your PS4 is broken and its under warranty. they will fix it for free

if its not. they will charge you. if thats the case and they are asking for 99. thats more than fair. a used PS4 is like 180 or 200.

 

am pretty sure the other console makers will ask a similar price. 

This. The premise of the thread is wrong.