Forums - Sony Discussion - Sony refuses to fix out of warranty PS4 without paying a $99 service fee.

The_Yoda said:
Ganoncrotch said:

That last line made me actually cringe reading it.

I would really not recommend the OP attempt to repair this on his own having seen the videos on youtube of it being done, it's something I wouldn't be confident with... and just this week I replaced the analogue stick in my Switch controller and the battery pack from an old DS3 that was knocking about and wouldn't charge.

That said.... no more Ghosting to the left in all my switch games for the sake of a €3.40 replacement stick and about 45 mins of squinting to see the tiny damn board connections in the joycon...

unrelated I know... but seriously think about how tiny the joycon is and those ribbons are crazily light, would really recommend caution if anyones planning to replace one of these sometime! Cool to see inside though, just needed a small philips and the Nintendo tri wing screwdriver to save 50e replacing it.

 

Good work after using a small standard screwdriver for taking apart the PS4 i bought this in case I needed to do it again.

 

Torx Screwdriver Set, T4 T5 T6 T7 Torx Security T8 T9 T15 T20 Hex Nut Pentalobe Flathead Triwing Triangle Square Bit Tool Kit with Flexible Shaft Extension for Precise Repair Maintenance (45 IN 1)

not sure if the link will work outside the US or not

 

The set is decent, I already had one that had most of this stuff outside of the tri-wing and security torx

Very tidy little kit.. and wow at that price, it's always nuts when people ask me to lend them a screwdriver when I think a set like that should be in every house just on the off chance you need it, people probably spend more on a couple of coffees in Costa than a set like that.



Fancy hearing me on an amateur podcast with friends gushing over one of my favourite games? https://youtu.be/1I7JfMMxhf8

Around the Network
Cerebralbore101 said: 

As far as I'm concerned, Sony has a responsibility to fix any broken PS4,

Pretty much any electronic device has a limited warranty.
Chance of wear and tear caused by irresponsible use increases over time, so if all companies gave out unlimited warranties, they'd lose a lot of money, and often not fairly.

Like the situation you described with running the console with little space for ventilation. Add in hot temperatures in the room, and leaving the console on for excessive amounts of time... The more months that pass, the higher the chance that something inside will break because you were irresponsible. Why should they fix that?

The thing with the controller may not be your fault, but if they make exceptions for those situations, people will expect them to make exceptions for situations where it was their own dumb decisions that broke the system, but Sony can't prove that it was.

It would be great if we always got unlimited warranty for our electronic devices, but that's not the case.
Luckily my iPhone recently died randomly within my 1 year warranty. Got a brand new one sent back to me within 2 days.

Also on a personal note, I never had any issues with my PS3 or PS4.
PS2 however got the infamous Disc Read Error after 4-5 years. Bought myself a PS2 Slim then.

Last edited by Hiku - on 14 June 2018

Personally, I would just buy a new PS4. $99 is half the price of a PS4 during a sale.

Consoles break, I kinda expect it.



Recently Completed
Gears 5
for X1X (5/5) - Mortal Kombat 11 for X1X (5/5) - Doom 64 for N64 (emulator) (3/5) - Crackdown 3 for X1S/X1X (4/5) - Infinity Blade III - for iPad 4 (3/5) - Infinity Blade II - for iPad 4 (4/5) - Infinity Blade - for iPad 4 (4/5) - Wolfenstein: The Old Blood for X1 (3/5) - Assassin's Creed: Origins for X1 (3/5) - Uncharted: Lost Legacy for PS4 (4/5) - EA UFC 3 for X1 (4/5) - Doom for X1 (4/5) - Titanfall 2 for X1 (4/5) - Super Mario 3D World for Wii U (4/5) - South Park: The Stick of Truth for X1 BC (4/5) - Call of Duty: WWII for X1 (4/5) -Wolfenstein II for X1 - (4/5) - Dead or Alive: Dimensions for 3DS (4/5) - Marvel vs Capcom: Infinite for X1 (3/5) - Halo Wars 2 for X1/PC (4/5) - Halo Wars: DE for X1 (4/5) - Tekken 7 for X1 (4/5) - Injustice 2 for X1 (4/5) - Yakuza 5 for PS3 (3/5) - Battlefield 1 (Campaign) for X1 (3/5) - Assassin's Creed: Syndicate for X1 (4/5) - Call of Duty: Infinite Warfare for X1 (4/5) - Call of Duty: MW Remastered for X1 (4/5) - Donkey Kong Country Returns for 3DS (4/5) - Forza Horizon 3 for X1 (5/5)

Hiku said:
Cerebralbore101 said: 

As far as I'm concerned, Sony has a responsibility to fix any broken PS4,

Pretty much any electronic device has a limited warranty.
Chance of wear and tear caused by irresponsible use increases over time, so if all companies gave out unlimited warranties, they'd lose a lot of money, and often not fairly.

Like the situation you described with running the console with little space for ventilation. Add in hot temperatures in the room, and leaving the console on for excessive amounts of time... The more months that pass, the higher the chance that something inside will break because you were irresponsible. Why should they fix that?

The thing with the controller may not be your fault, but if they make exceptions for those situations, people will expect them to make exceptions for situations where it was their own dumb decisions that broke the system, but Sony can't prove that it was.

It would be great if we always got unlimited warranty for our electronic devices, but that's not the case.
Luckily my iPhone recently died randomly within my 1 year warranty. Got a brand new one sent back to me within 2 days.

Also on a personal note, I never had any issues with my PS3 or PS4.
PS2 however got the infamous Disc Read Error after 4-5 years. Bought myself a PS2 Slim then.

Not talking about my system here, but IMO consoles should be under warranty for at least 2 years, or a protection plan should be offered at a reasonable rate. But Sony no longer offers protection plans in NA. 



The sentence below is false. 
The sentence above is true. 

 

Cerebralbore101 said:
Hiku said:

Pretty much any electronic device has a limited warranty.
Chance of wear and tear caused by irresponsible use increases over time, so if all companies gave out unlimited warranties, they'd lose a lot of money, and often not fairly.

Like the situation you described with running the console with little space for ventilation. Add in hot temperatures in the room, and leaving the console on for excessive amounts of time... The more months that pass, the higher the chance that something inside will break because you were irresponsible. Why should they fix that?

The thing with the controller may not be your fault, but if they make exceptions for those situations, people will expect them to make exceptions for situations where it was their own dumb decisions that broke the system, but Sony can't prove that it was.

It would be great if we always got unlimited warranty for our electronic devices, but that's not the case.
Luckily my iPhone recently died randomly within my 1 year warranty. Got a brand new one sent back to me within 2 days.

Also on a personal note, I never had any issues with my PS3 or PS4.
PS2 however got the infamous Disc Read Error after 4-5 years. Bought myself a PS2 Slim then.

Not talking about my system here, but IMO consoles should be under warranty for at least 2 years, or a protection plan should be offered at a reasonable rate. But Sony no longer offers protection plans in NA. 

Well that's a lot more reasonable, and I agree. One year seems too short.

By the way when I read $99 I was thinking $9 and thought that's not a big deal. lol
Yeah, I'd rather buy a new PS4 than fix it for that price. Maybe try fixing it yourself with a youtube tutorial.

Last edited by Hiku - on 15 June 2018

Around the Network
Hiku said:
Cerebralbore101 said:

Not talking about my system here, but IMO consoles should be under warranty for at least 2 years, or a protection plan should be offered at a reasonable rate. But Sony no longer offers protection plans in NA. 

Well that's a lot more reasonable, and I agree. One year seems too short.

By the way when I read $99 I was thinking $9 and thought that's not a big deal. lol
Yeah, I'd rather buy a new PS4 than fix it for that price. Maybe try fixing it yourself with a youtube tutorial.

I forked over the money for their repair. Now let's see if I get my system back with the 1TB HDD that I put in it. Heck, let's see if they fix it at all. 

Edit: Also, having just looked up PS4 failure rates being at just under 1%, I'm a little more confident in their hardware. 



The sentence below is false. 
The sentence above is true. 

 

It sucks, but if the warrenty is up, you have to pay. That’s how it is for any electronic. We don’t know for sure that it isn’t a problem with your living arrangement or anything else that could have caused the issue or failure. Of course, at $99 we’re fast approaching the “might as well get a new one” territory.



Cerebralbore101 said:
Hiku said:

Well that's a lot more reasonable, and I agree. One year seems too short.

By the way when I read $99 I was thinking $9 and thought that's not a big deal. lol
Yeah, I'd rather buy a new PS4 than fix it for that price. Maybe try fixing it yourself with a youtube tutorial.

I forked over the money for their repair. Now let's see if I get my system back with the 1TB HDD that I put in it. Heck, let's see if they fix it at all. 

Edit: Also, having just looked up PS4 failure rates being at just under 1%, I'm a little more confident in their hardware. 

Well the only scenario I see where you would not get your 1TB back is if they decide to give you a new PS4, and forget to give back the drive. Otherwise you should get your system back the way it was.
I was thinking that a new PS4 costs 200, but it's probably more than that unless there's a deal of some kind. So 99 to fix it may be the better choice.

I haven't looked up failure rates so I can only go based on myself and people I know, but I'm not aware of any friends needing to get theirs fixed (although one friend had an issue with a controller, until he bought a new controller) so hopefully it was a one time thing and you won't have any issues again.



Here in Romania I can get extended warranty from the vendor for most electronics. It costs what it costs, but it's covered.

I think it's unreasonable to expect any company to fix your purchase for free at your whim. No product is designed to work forever, and no product can be designed to work for all time. Even the best industrial companies only offer 1-2 years warranty for their products. A Universal Robot only has 1 year of warranty, and that one needs to actually work constantly. And you will be billed, if fixing under warranty, for any scratch that they may find on their unit. If they see so much as a dent, the warranty goes off and you need to pay expensive repairs.

So...why precisely should a product designed for home use have a longer warranty when it's handed over to the general public?



Cerebralbore101 said:
Hiku said:

Well that's a lot more reasonable, and I agree. One year seems too short.

By the way when I read $99 I was thinking $9 and thought that's not a big deal. lol
Yeah, I'd rather buy a new PS4 than fix it for that price. Maybe try fixing it yourself with a youtube tutorial.

I forked over the money for their repair. Now let's see if I get my system back with the 1TB HDD that I put in it. Heck, let's see if they fix it at all. 

Edit: Also, having just looked up PS4 failure rates being at just under 1%, I'm a little more confident in their hardware. 

Could consider a move to the EU?

Here we have 24 months warranty on all electronics by EU regulations.

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm



Fancy hearing me on an amateur podcast with friends gushing over one of my favourite games? https://youtu.be/1I7JfMMxhf8