Why? If you know which model you want, buying it online has a lot of advantages.

In many countries you have better return policies when buying hardware online than in the shop, the TV is often cheaper and you get it delivered directly to you front door (the delivery costs are also often cheaper than if you assign a normal shop with that task.)

Nah, bought mine online, knew everything there was to know and got a free demo at a store earlier. Also had it delivered for free from the online store and paid 33% less for the TV.

Whoa :o

I didnt know you worked at Frys!

That was my first job lol (I worked at the Electronic Components department).

In some parts of the world. In canada since I joined prime via student and the discount is still valid for some reason, it is only $40 per year for me.

If you are in collage or if you have a child that is in collage, 110% get that asap!

1. If it was a big name brand (Sony, Samsung, LG), I would make sure you purchased from an authorized retailer. If you bought it from a place like Joe's AV or Abe's of Maine, they aren't authorized and the manufacturer won't be honoring any kind of support or warranty on it. 

2. Oh, so you used the store, then ran off and purchased it elsewhere? Honestly, that's some of the scummiest stuff I witness as an AV manager. When enough people think like you, guess what? You won't get to double check that TV in a store anymore. So thanks for using the store, and not giving it any credit.

I work at Fry's as a manager. We price match to Amazon, Best Buy, etc, and is literally our second biggest promotional endeavor (even my name tag says "we price match").

Because knowing what TV you want doesn't necessarily mean you know what it looks like, and not discussing it with someone who deals with their s sales on a daily basis can render you ignorant of problems.

An example of this is the 8 and 9 series of 2016 Samsungs: They get great reviews, but the Quantum Dot display has a tendency to suffer panel failure while trying to display 4K images. Considering the lack of 4K content, some people could go literally MONTHS without knowing they have a defective panel.

1. If it was a big name brand (Sony, Samsung, LG), I would make sure you purchased from an authorized retailer. If you bought it from a place like Joe's AV or Abe's of Maine, they aren't authorized and the manufacturer won't be honoring any kind of support or warranty on it. 

2. Oh, so you used the store, then ran off and purchased it elsewhere? Honestly, that's some of the scummiest stuff I witness as an AV manager. When enough people think like you, guess what? You won't get to double check that TV in a store anymore. So thanks for using the store, and not giving it any credit.

Never worked in the Components department, but I started in Computers and moved over to AV last year. I do remember getting pissed that the components guys would always come over and steal our UPS sales.

1: I bought mine from Komplett, the Scandinavian Amazon in many ways (only miles better on customer service and warranties, been buying all my PC gear there for 12-13 years now). Not only are they auhorized dealers of all the biggest brands, they even have their own warranties that go beyond the manufacturer's in many cases. I bought a Sony TV.

2: Yes, I went to a store and checked out the TV. The people who work there are clueless, they know nothing about tech besides what their manager taught them, they talk shit about owning every item they show to customers, they try to sell useless insurances that are borderline fraud (big deal here in Scandinavia, its been debated for years now) and whose "coverage" is already included in the purchasing and consumer laws of the country. What's scummy to me is charging a huge premium on the same product and pairing it with staff who have little to no knowledge of what they're peddling, and then trying to scam the simpler minded consumers into buying worthless insurance that goes right in the pocket of the business in question.
"People like me" will always be around, if the store can't manage to make decent offers for potential customers, they'll lose them, that's the same in all business. If I couldn't go to a mass market store like Media Markt any more, I'd just go to an enthusiast store, they have the knowledge and give proper demo's of the products and they give actual advice, they also sometimes offer incentives for owners of certain brands when they trade in etc.

Bonus point 3: The elecronics stores here are bastards; when they get a new product or product line, they have already negotiated with the manufacturer and gotten permission to change the model names, each store chain will assign a unique model name to the same product. For instance, if you get a TV, a Sony KDS658505, one chain might call it a KDSB658505S, another perhaps KDBS6585055, this is completely legal and it makes price comparisons more or less impossible, to trick the consumer into paying more than it's worth or keep them from going to a cheaper competitor. Washing machines, hairdryers, fridges and freezers and a bunch of other products are the same thing, it's a disgusting practice and a really, really good argument, paired with the worthless insurances, to not give these stores credit.

Besides, the bottom lines these stores are showing aren't exactly looking grim, so "people like me" probably won't kill them any time soon (and, no, don't compare it to gaming piracy, which I don't do, in that case I would never actually buy the product, it'll be like saying piracy harms Gamestop instead of developers, for instance, and I do actually buy a product in this case). You have principles as an AV manager, that's fine, but I have principles as a consumer and I value them just as highly. Maybe your store is fantastic, has great staff with actual interest and knowledge on the products they sell and you don't sell fraud insurances and cheat with model names, if so; kudos and good luck.

Bonus question? Do you sometimes buy certain gorcieres in other stores because they're cheaper? I hope not, you're ruining the stores if that's the case.

I didn't know Fry's price checked Amazon.  If I did then perhaps I would have bought it there.  I was going to get one for me and one for my friend though and they only had one wireless. 

Just at this point here, sales staff in the TV stores near me would never ever mention any defects such as this with any of the models they sell, for them it's all about meeting their weekly sales quota they're not going to give a rats if you come back with it defective 6 months down the line because they'll still have used the product to meet their quota, that is all the majority of min wage sales staff care about.

At least in my exp here with TV sales, could be very different where you work yourself of course, heck, it can't be any worse than we have it here anyways :)

Justify it how you want. customers that behave like you are just the worst.

We price match a tone of places, really. And Fry's is a great place to buy new games thanks to the promo codes. 9/10 new games release with a $10 discount if you have the promo code (you can sign up for it on our sad excuse for a website).

When someone gets a return on something they sold  it comes back out of their pay, so that doesn't really work like that. We have to be certain the customer will keep and be pleased with their product.

Harveys here isn't about getting comission on the sales it's literally about keeping their min wage job, they need to meet sales quotas while working on the floor and each week if a member of the sales team is below their quota it's a free meeting with their manager, continuously below quota means you will either be left go , or have your head wrecked to the point where you'll just quit.

Likelyhood of someone still being in the same job in 6 months when the TV would show issues is fairly low so it wouldn't have any impact on that workers quota's anyways.

Well, that's not how Fry's works. Maybe shop at a better store instead of Harveys?