I did defend my position with my last post however not in so many words. Don't worry about it though. By now, it's very much akin to how explaining a joke will never make it funny.  Let's move on.

To start from the top, my point was that personal testimonies like the above are valuable (read: meaningful) than awards.

Your counterpoint was to show an instance where something that was personally disliked won many awards.

My point in response will now be: If you did not like the film, how meaningful are those awards to you?

qft X 3

Actually, Sony cares so much about the customer, they got rid of their own customer service and hired a company to reduce costs!

The award has little to no connection to Sony, sorry.

cool48 said:

Just thought I'd post this for everybody who keeps on saying SONY's customer service is horrible.

@cool48: Did you even read the news ?

http://www.noa.co.uk/index.php?option=com_content&task=view&id=319&Itemid=127

Sitel was rewarded by the National Outsourcing Association for the successfull outsourcing of the PS3 cs!

What's next ?

IBM getting a reward for butchering the PS3 cell to just 1 SPE?

The customer is surely going to win in both examples, cause the customer is Sony not us!

p.s.

I'm in no way bashing Sony, but this ridiculous post!

Stop to post everything "+PS3 +award" related without reading it first !

I only ever dealt with Sony CS once and that had to do with my PS2. Literally a week after buying it the laser went out (I bought it used, and I'm just about certain it was only being sold because the laser started acting up and the seller was a jackass who wanted to take advantage of some poor sucker, i.e. me).
I called Sony up and they said that they'd replace the laser for free and even cover the shipping, which was pretty nice. There were also some chips on the console which they even patched up for me. In all, I got it back in better condition than when I bought it and my only complaint would have to be that it took like 6 or 8 weeks to get it back, but as that's how it usually goes, it's really not a complaint.

That said though, it's pretty telling that it took a class action lawsuit to get them to cooperate with their customers to fix a mistake that probably shouldn't have ever happened. I'd be more impressed if it hadn't taken governmental action.

@ afree_account

The link doesn't even work anymore(don't know why).

You're link did not even have to do anything with what I posted. On top of that I never even mentioned the PS3, thats not even what the awards are about. And I did read the article.

Whatever you're smoking stay away from it.

1. Sorry the article is still up, no way to dodge the bullet!

http://www.ps3fanboy.com/2007/10/31/playstation-customer-care-gets-two-awards/

PlayStation customer care gets two awards

Posted Oct 31st 2007 10:30PM by Nick Doerr
Filed under: Business, News

Another feather in the cap for the PlayStation brand, replacing those weird ugly marks that marred the hat in the eyes of the public for a little while. Two aspects of the PlayStation customer service system, the call center and outsourcing technology, have recently been given the thumbs up in the form of two awards, given by the National Outsourcing Association.

While Sony doesn't get the awards, the service who takes care of the customer care end, Sitel, claimed the awards for Best Private Sector Call Centre and Utilities and High-Tech Outsourcing Project of the Year. Like we said, not directly Sony, but it's a plus in the PlayStation brand as a whole. Anyone had to rely on customer service with a Sony product? Did it go swimmingly?