afree_account on 02 November 2007
| cool48 said: @ afree_account The link doesn't even work anymore(don't know why). You're link did not even have to do anything with what I posted. On top of that I never even mentioned the PS3, thats not even what the awards are about. And I did read the article. Whatever you're smoking stay away from it |
1. Sorry the article is still up, no way to dodge the bullet!
http://www.ps3fanboy.com/2007/10/31/playstation-customer-care-gets-two-awards/
PlayStation customer care gets two awards
Another feather in the cap for the PlayStation brand, replacing those weird ugly marks that marred the hat in the eyes of the public for a little while. Two aspects of the PlayStation customer service system, the call center and outsourcing technology, have recently been given the thumbs up in the form of two awards, given by the National Outsourcing Association. While Sony doesn't get the awards, the service who takes care of the customer care end, Sitel, claimed the awards for Best Private Sector Call Centre and Utilities and High-Tech Outsourcing Project of the Year. Like we said, not directly Sony, but it's a plus in the PlayStation brand as a whole. Anyone had to rely on customer service with a Sony product? Did it go swimmingly?
2. My link didn't contribute ?
http://www.noa.co.uk/index.php?option=com_content&task=view&id=319&Itemid=127
National
Outsourcing
Association
Excerpt from that page:
6. Utilities and High-Tech Outsourcing Project of the Year
-
- Sitel / Sony Playstation
- Wipro / Applied Materials
- Sitel / British Gas
I posted the link for the ones who actually read the article.
It's essentiell to understand the purpose of the NOA to judge properly!
3. You saying it's not about the PS3:
You don't get the point!
It's not about Sonys customer service quality!
It's about sitels skill as outsourcing partner and sonys cost reduction!
4. You saying you read the article ?
Improbable, maybe the headline!
Open your eyes fanboy and don't try to argue with adults!
thx
