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afree_account on 02 November 2007
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FishyJoe said:
What is the criteria for the award? It sounds like an industry award, not one given by a consumer agency.

GooseGaws said:
Yeah, the company itself may have any number of other clients in addition to Sony. Not to say anything about the quality of their customer service, but the link this award has to Sony is tenuous at best.

GooseGaws said:
@vizunary:

What I mean is that the company could field calls for dozens of companies, and that the relevance of Sony's being a client of theirs could have very little to do with the award. I'm not saying that is necessarily the case, I'm just saying that this is a pretty dubious pat on the back to be giving Sony. d

qft X 3

Actually, Sony cares so much about the customer, they got rid of their own customer service and hired a company to reduce costs!

The award has little to no connection to Sony, sorry.

cool48 said:

Just thought I'd post this for everybody who keeps on saying SONY's customer service is horrible.

@cool48: Did you even read the news ?

http://www.noa.co.uk/index.php?option=com_content&task=view&id=319&Itemid=127

Sitel was rewarded by the National Outsourcing Association for the successfull outsourcing of the PS3 cs!

What's next ?

IBM getting a reward for butchering the PS3 cell to just 1 SPE?

The customer is surely going to win in both examples, cause the customer is Sony not us!

p.s.

I'm in no way bashing Sony, but this ridiculous post!

Stop to post everything "+PS3 +award" related without reading it first !