I only ever dealt with Sony CS once and that had to do with my PS2. Literally a week after buying it the laser went out (I bought it used, and I'm just about certain it was only being sold because the laser started acting up and the seller was a jackass who wanted to take advantage of some poor sucker, i.e. me).
I called Sony up and they said that they'd replace the laser for free and even cover the shipping, which was pretty nice. There were also some chips on the console which they even patched up for me. In all, I got it back in better condition than when I bought it and my only complaint would have to be that it took like 6 or 8 weeks to get it back, but as that's how it usually goes, it's really not a complaint.
That said though, it's pretty telling that it took a class action lawsuit to get them to cooperate with their customers to fix a mistake that probably shouldn't have ever happened. I'd be more impressed if it hadn't taken governmental action.
Existing User Log In
New User Registration
Register for a free account to gain full access to the VGChartz Network and join our thriving community.
