Gamerace said: Sony needs to find focus. They are too spread out in too many divisions none of which are doing terribly well. They need to redefine what Sony is as a company (primarily) and work at doing that extremely well and pretty much dump everything else that isn't pulling it's own weight. |
The issue I have with Sony's business practice isn't their ambition in being in so many markets, rather its the fact that all these divisions at Sony seem to be at odds with each other and don't communicate particularly well. The current economic climate only serves as a wake-up call to a company that has been bloated and mismanaged for the past fifteen years, so it is accelerating an internal restructuring that was long overdue anyway.
Sony products, taken individually, are generally very good, sometimes even being so good as to warrant the premium pricetag that goes with the boilerplate on the devices. The problem lays in so many of their gadgets being developed independant of what other arms of the company are doing, so interoperability suffers. At Sony, the left hand doesn't know what the right hand is doing.
Sony becomes their own worst enemy once you get into media formats. Whether its Beta or the MD audio cartridges of 15 years ago right up to UMDs today. Blu Ray. Memory Sticks. The list goes on.
Probably the best example of Sony mismanagement and compartmentalization is their online shopping & content delivery services. I've got a PSN account and have to buy PSN pre-paid cards to download things to my PS3, then I have to have another Sony account with its own pre-paid cards to shop at the eBook Store with the eBook Library software to support my wife's PRS-505 reader. Where do I buy all these gadgets? I'm not really sure of that either, because there's Sony Style's site, and then there's also SONY/BMG's myPlay store. I can't remember what I've bought where, what all my Sony related logins and passwords and mailing addresses are, and which of their gazillion numbers and contact us pages are relevant if I need warranty service. It's really all quite ridiculous.
How much money do you think it costs Sony to run (at least) 4 or 5 different Web sites that all sell the exact same thing only packaged differently? Nothing is consistent with 'the Sony experience.'
To put it another way, does anyone think Apple would be as successful as they are today, enjoying their renaissance, if Apple hadn't made 'the Apple experience' so simple? You buy ALL the gadgets from the Apple Store (whether real brick & mortar or the online version) and once you have the gadget, you get all the content for it through your iTunes install (and the content doesn't discriminate whether you're running iTunes on your PC, your Mac, your iPhone, your iPod, or even your Apple TV). See? That's not the case with Sony. If I buy an eBook from the Sony eBook store, I should be able to read it on my Vaio, my PS3+Bravia TV, my Ericcson mobile phone, or even my PSP if I want to. No, I wouldn't actually do that (I don't even own all those devices), but it would be appealing to have that choice if I wanted. Same goes for music. Same goes for movies.
Sony, as a company, has no idea where they're going. If somebody would go in and blow the whole thing up, like Steve Jobs did with Apple, Sony could be 10x more succesful with 1/10th the workforce, while still having all the product lines they do today. The products ARE great. Their R&D has transformed all our lives, even for those of us that have never owned one Sony branded product.
It's their vision and marketing that sucks.