Forums - Sony Discussion - PS Plus refund?

Locknuts said:
Burek said:
You must have been notified. I've just recently received an email warning me that my account is set on auto renewal, and that they will take money from my card next month.
The mail also had detailed instructions on how to cancel the auto renewal.

So, I think you're out of luck, as you have been warned about the situation. And I believe it also says no refunds on any store purchases.

Maybe you can sell your account if you have no use for it, with all the PS+ games you might even turn a profit...

Hey I never thought of selling it.....Good idea.

Also, I don't recall getting an email. It may have ended up in the junk folder. Something Sony should sympathise with.


Just make sure you remember to remove any personal info/credit card info before if you try to sell it...



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Locknuts said:
gergroy said:
I think you are out of luck buddy. No refunds has been their policy from day 1...

Doesn't seem right....Apparently even if I insist that Sony close my account so that there is no way for me to access it ever again they still just keep the money. Microsoft refunded me. What's Sony's deal?

I'd take it up with the credit card company and they should refund you the amount.



I got screwed by auto renew. I genuinely had no idea it would. The first thing I knew about it is when I got an email saying I'd been charged £40!

While I was planning to renew, I wanted to buy a card in the sales cheap somewhere like I did the year before (for £29.99). Gah.



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WrathofTank said:
Locknuts said:
gergroy said:
I think you are out of luck buddy. No refunds has been their policy from day 1...

Doesn't seem right....Apparently even if I insist that Sony close my account so that there is no way for me to access it ever again they still just keep the money. Microsoft refunded me. What's Sony's deal?

I'd take it up with the credit card company and they should refund you the amount.

Another good idea. Thanks.



Locknuts said:
overman1 said:
Locknuts said:
gergroy said:
I think you are out of luck buddy. No refunds has been their policy from day 1...

Doesn't seem right....Apparently even if I insist that Sony close my account so that there is no way for me to access it ever again they still just keep the money. Microsoft refunded me. What's Sony's deal?

Why wouldnt you close your account before selling your console?

some of this fault is on you too...

It hasn't sold yet.

wow that sucks real bad....sorry about that.

I guess the asshole rep wasnt very friendly and helpful if he knew you were selling your system.



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overman1 said:
Mr Puggsly said:

A lot of people don't know about auto renew. It on by default for Sony, not consumers.


actually no...my account is on auto renew but i made the settings that way. they ask for at least 2 notifications before you can confirm for auto renew. I guess he forgot he had it on auto renew. happens sometimes escpecially when a service is a year long. 


Huh?  Auto renew is the default setting when you sign up for ps+.  I have payed for it three times now and each time i have to go in an manually turn off the auto renew setting.  It isnt something you have to turn on...



gergroy said:
overman1 said:
Mr Puggsly said:

A lot of people don't know about auto renew. It on by default for Sony, not consumers.


actually no...my account is on auto renew but i made the settings that way. they ask for at least 2 notifications before you can confirm for auto renew. I guess he forgot he had it on auto renew. happens sometimes escpecially when a service is a year long. 


Huh?  Auto renew is the default setting when you sign up for ps+.  I have payed for it three times now and each time i have to go in an manually turn off the auto renew setting.  It isnt something you have to turn on...

I got a new account for my PS4 because my little sister hijacked my old account along with my PS3. I had to do all my settings again. But...i could be wrong....



Locknuts said:

Hey guys/girls,

I'm selling my PS3 (ebay auction expires today) and my PS+ sub automatically renewed a few weeks back. I wasn't aware that this was the case until I saw my credit card statement and figured 'ah well I'm selling it anyway I'll just cancel my sub and get a refund for the remainder when I sell it'. I assumed that this would be fine as I'd done the same with Xbox Live when selling my 360 without any hassles.

So I called Playstation Australia this morning and they were very uncooperative. They told me that I was notified of the auto renewal system when I first signed up and that there is no way to close my PS+ accound and issue me a refund. This is despite the fact that I soon won't even have a device to use it on. 

I'm hoping I was just dealing with one bad employee and that there is a way around this.

Anyone else had a similar issue?


If you selling your console anyway get a refund using your bank.  Sony will ban your account, but who cares, right?



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overman1 said:
gergroy said:
overman1 said:

actually no...my account is on auto renew but i made the settings that way. they ask for at least 2 notifications before you can confirm for auto renew. I guess he forgot he had it on auto renew. happens sometimes escpecially when a service is a year long. 


Huh?  Auto renew is the default setting when you sign up for ps+.  I have payed for it three times now and each time i have to go in an manually turn off the auto renew setting.  It isnt something you have to turn on...

I got a new account for my PS4 because my little sister hijacked my old account along with my PS3. I had to do all my settings again. But...i could be wrong....

Unless there is a difference between an NA account and a UK acount, maybe you guys have a law against default auto renew subscriptions?  It is definitely auto renew by default here though...



Locknuts said:
gergroy said:
I think you are out of luck buddy. No refunds has been their policy from day 1...

Doesn't seem right....Apparently even if I insist that Sony close my account so that there is no way for me to access it ever again they still just keep the money. Microsoft refunded me. What's Sony's deal?

Check you consumer protection laws. It may be that even if a company says no refunds Aussie federal law may require a refund if a substantial part of the service is not used. As long as you haven't downloaded any PS+ games post renewal, or bought any games with a PS+ discount post renewal then you may have a case.

Don't take companies at their word on this, because often they just bluff figuring it's not worth your while to dig in to the matter to find out your rights and assert them. We have legislation which requires companies to fix faulty products outside of the warranty period if it is within what is expected to be a reasonable lifespan for a product, so there may be some similar condition on refunding services not used.

Credit card company will not reverse the payment because the payment was not fraudulent or unsolicited. Sony would have the right to sue the credit card company for reversing a legal transaction.



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