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Forums - Gaming Discussion - Does MS really deserve praise for "listening" to consumers ??

AZWification on 22 September 2014

Nope.. They obviously don't deserve praise for doing something good...



                
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RenCutypoison on 22 September 2014

They deserve more sales than the 0 they would have had if they did not listen to their consumers.



d21lewis on 22 September 2014
Dr.Henry_Killinger said:
d21lewis said:
Customers speak with their wallets. Microsoft listened (actually before launch. They knew which way things were leaning and tried to fix it). But I haven't been on this site as much as I used to. I bought a PS4 and an Xbox One and both are pretty disappointing to me, thus far. I preferred the 360 to PS3 and preferred the PS2 to the original Xbox. I personally don't praise them (Nor do I praise my beloved Nintendo for doing what they should have been doing from the start). Since the OP is saying that EVERYBODY is jumping on the trend of praising M$, can somebody point out some examples of who these people are? I honestly don't see everybody praising them.

Its easy enough to say that, but where is the acknowledgement? They didn't have time to say we are working on it, or "Please Understand", but Don Mattrick had the time to say, if you don't have internet buy a 360?

Granted OP is at fault for making a sweeping generalization, but we can't equate Customers to wallets, not anymore, not in the generation of the Internet. There was a concern even before preorders, MS made no response, instead trying to clarify the policies, that people fundamentally disagreed with, when they saw the preorders after E3, Sony heard the complaints against Microsoft and listened, responding with a low budget youtube video that capitalized on the PR greatly, in some circles people even joke that Don Mattrick was the best advertiser for the PS4. They did this to themselves, and while it might be admirable that they've changed, there is no evidence to support the assertion that they listened.


Even now on the Xbox One dashboard there's an app where they ask customers what their opinion is on several different aspects of the Xbox experience.  And I'm sure it would take me like a minute to find some statement from M$.  I can if you want me to.  I mean if they didn't listen to public opinion, what caused their policy changes from the reveal to launch?

http://www.huffingtonpost.com/2013/09/06/microsoft-xbox-fans_n_3880863.html

There.  I typed in  "Microsoft app" and this is the first thing that popped up.  I didn't even read it so maybe it doesn't say what I think it says.  I'll keep looking if it doesnt, though.



LiquorandGunFun on 22 September 2014

Peeps will never be satisfied, they shouldnt try to make those people happy, they never will be bc of the wasted energy hating them instead.

Yes they do deserve praise, as they deserve the shitstorm when they announced the drm bs. They are heading in the right direction for the most part now.



 

greenmedic88 on 22 September 2014

It's the responsible thing to do as a division of a larger company that does have to justify its continued existence when underperforming expectations.

I don't think everyone looking at the company responses (reactions) through anything other than eyes of brand loyal consumers would be fooled into thinking they're nothing more than an attempt to give undecided consumers what they are asking for with the intent of gaining their business.

So while it's not out of altruism, MS is still be to noted for responding to consumer demand rather than ignoring it under the assumption that they know what's best and that the original business model and development plan for the product should not be changed.



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TheBlackNaruto on 22 September 2014
Dark_Feanor said:
TheBlackNaruto said:

Wait what did he spin? When did he say the PS3 WAS NOT a failure(finacially anyway)? And how was teh PS3 the harbinger of all the problems Sony is facing right now? It lost money but was it as bad as say the TV or computer divisions? What does anything in your post have to do with anything he stated? You confused me in this post so I had questions that's all.


Sony´s TVs, Computers and Smartphones are failing by the same reasons that PS3 failed.


Okay but yousaid the PS3 was the harbinger of ALL the problems that Sony is facing right now which is just not true in any shape or form. You alos never stated what he spun nor what anything you posted had to do with anything he said. Your post had just confused me because it seemed to be pointed at the wrong person or was just a random post.



The absence of evidence is NOT the evidence of absence...

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Dark_Feanor on 22 September 2014
TheBlackNaruto said:
Dark_Feanor said:
TheBlackNaruto said:

Wait what did he spin? When did he say the PS3 WAS NOT a failure(finacially anyway)? And how was teh PS3 the harbinger of all the problems Sony is facing right now? It lost money but was it as bad as say the TV or computer divisions? What does anything in your post have to do with anything he stated? You confused me in this post so I had questions that's all.


Sony´s TVs, Computers and Smartphones are failing by the same reasons that PS3 failed.


Okay but yousaid the PS3 was the harbinger of ALL the problems that Sony is facing right now which is just not true in any shape or form. You alos never stated what he spun nor what anything you posted had to do with anything he said. Your post had just confused me because it seemed to be pointed at the wrong person or was just a random post.


OK, remove "all" for "most of".

And maybe "harbinger" wasn´t the most appropriated word.

I´m trying to say that most of Sony problems start with the PS3 and the errors they made with the console are similar with the errors in Computer, TV and Smartphone divisions.



Dr.Henry_Killinger on 22 September 2014
d21lewis said:
Dr.Henry_Killinger said:
d21lewis said:
Customers speak with their wallets. Microsoft listened (actually before launch. They knew which way things were leaning and tried to fix it). But I haven't been on this site as much as I used to. I bought a PS4 and an Xbox One and both are pretty disappointing to me, thus far. I preferred the 360 to PS3 and preferred the PS2 to the original Xbox. I personally don't praise them (Nor do I praise my beloved Nintendo for doing what they should have been doing from the start). Since the OP is saying that EVERYBODY is jumping on the trend of praising M$, can somebody point out some examples of who these people are? I honestly don't see everybody praising them.

Its easy enough to say that, but where is the acknowledgement? They didn't have time to say we are working on it, or "Please Understand", but Don Mattrick had the time to say, if you don't have internet buy a 360?

Granted OP is at fault for making a sweeping generalization, but we can't equate Customers to wallets, not anymore, not in the generation of the Internet. There was a concern even before preorders, MS made no response, instead trying to clarify the policies, that people fundamentally disagreed with, when they saw the preorders after E3, Sony heard the complaints against Microsoft and listened, responding with a low budget youtube video that capitalized on the PR greatly, in some circles people even joke that Don Mattrick was the best advertiser for the PS4. They did this to themselves, and while it might be admirable that they've changed, there is no evidence to support the assertion that they listened.


Even now on the Xbox One dashboard there's an app where they ask customers what their opinion is on several different aspects of the Xbox experience.  And I'm sure it would take me like a minute to find some statement from M$.  I can if you want me to.  I mean if they didn't listen to public opinion, what caused their policy changes from the reveal to launch?

http://www.huffingtonpost.com/2013/09/06/microsoft-xbox-fans_n_3880863.html

There.  I typed in  "Microsoft app" and this is the first thing that popped up.  I didn't even read it so maybe it doesn't say what I think it says.  I'll keep looking if it doesnt, though.

If they are listening to consumers now. that's fine and dandy more power to them. but unless you can find me an acknowledgement of the complaints, something as simple as "Please Understand", before Launch let alone before E3, when preorders opened up, then you could support the claim that they listened.

But there is a big difference between listening now when sales are on the line versus listening then when wallets couldn't really be voted with.

Because despite saying its easy to find I can't find it.

I mean, you say they changed from reveal to launch, but they flat out said the same thing at E3, months after the reveal, and months before launch. To add insult to injury, they sent out a letter after the policy change after launch.

You mean to tell me the creator of the best word processor on the planet can't release a public statement saying "We're considering it", "Please Understand" or "Ok"?

@E3:

 

@After launch

http://www.ign.com/articles/2014/02/25/xbox-one-microsoft-isnt-planning-on-removing-kinect

 

Oh I'm sure they could hear the complaints, but that is not the same thing as listening.



In this day and age, with the Internet, ignorance is a choice! And they're still choosing Ignorance! - Dr. Filthy Frank

wary-wallaroo on 22 September 2014

No, they reacted to the market accordingly. Had their original vision sold, they wouldn't have backed down. And honestly, they don't seem to have changed much. They're still going with moneyhats, still trying to pay their way to the top. I still have yet to see any actual commitment to first party expansion. Yes, they removed the DRM, but that's about it (and they were pretty much forced to do so). So I don't think we should praise them for doing what they should have done from the start. If next gen they start out right, then they'll deserve the praise.

My biggest issue with giving them praise is that, to this day, they still blame the consumer for "not understanding" rather than admitting their mistake.



d21lewis on 22 September 2014
Dr.Henry_Killinger said:

If they are listening to consumers now. that's fine and dandy more power to them. but unless you can find me an acknowledgement of the complaints, something as simple as "Please Understand", before Launch let alone before E3, when preorders opened up, then you could support the claim that they listened.

But there is a big difference between listening now when sales are on the line versus listening then when wallets couldn't really be voted with.

Because despite saying its easy to find I can't find it.

I mean, you say they changed from reveal to launch, but they flat out said the same thing at E3, months after the reveal, and months before launch. To add insult to injury, they sent out a letter after the policy change after launch.

You mean to tell me the creator of the best word processor on the planet can't release a public statement saying "We're considering it", "Please Understand" or "Ok"?

@E3:

@After launch

http://www.ign.com/articles/2014/02/25/xbox-one-microsoft-isnt-planning-on-removing-kinect

 

Oh I'm sure they could hear the complaints, but that is not the same thing as listening.


Hey, you're the doctor.  I'm just some guy.  Sorry.