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Forums - Microsoft - Problems with XBoxOne disc drive

Is anyone else experiencing problems with reading discs (brand new or old ones). For the past few months it takes me several times of ejecting and inserting the game disc until it starts loading. Most of the times I have to force the disc with my hand in order to be read. Simply insertion by pressing the Eject/Insert button will not do.

I have a Day1 Xbone .

Anyone else having the same? Is this software or hardware related?

Any help would be much appreciated...



In Gods we trust. Dattebayo...

WiiU ID:         Aias23

Xbox360/XboxOne ID:  Aias23

3DS FC:         3737 9509 2938

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Sounds like you should send it in if it's still under warranty. I've never experienced that with mine.



I don't use it too often as most of my games are digital and I mostly watch stuff on Netflix, but I've never had a problem with it when I do use it. Played Metro Redux from disc recently, and I do pop in a blu ray movie now and again.

You should probably contact support though if something is wrong with yours



Versus_Evil said:

The best thing you can do is use the warranty you (hopefully) have. Its clearly a hardware malfunction. Lucky for you, your warranty will cover this. My first xo had a problem of the controllers, XBL not connecting and when one disconnected so did the other.

Sounds weird. Does X1 use wifi to connect controllers ?



AIAS said:

Is anyone else experiencing problems with reading discs (brand new or old ones). For the past few months it takes me several times of ejecting and inserting the game disc until it starts loading. Most of the times I have to force the disc with my hand in order to be read. Simply insertion by pressing the Eject/Insert button will not do.

I have a Day1 Xbone .

Anyone else having the same? Is this software or hardware related?

Any help would be much appreciated...


I had the same problem with my day one xbox one and I send it back to them so send me new one 



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Have never even used it.



Did they send you a new box? That means you lost your Day 1 box then?



In Gods we trust. Dattebayo...

WiiU ID:         Aias23

Xbox360/XboxOne ID:  Aias23

3DS FC:         3737 9509 2938

Mine does it too on occasion. Try putting the disc in and wait 5 minutes. If that works, hold down the Xbox power button for 10-15 seconds until it.powers down. Wait until the light on the power brick turns from white to orange. Important not to.do it any sooner.

Let me know how you go.



Haven't had anything like it yet. Good luck with fixing it!



Add me on Xbox: DWTKarma 

Mine does this, but a very small, less than 10% of the time. Its outside the warranty period now so hope t doesn't get worse.

Dont do it in quick successions. If it doesn't load first time, take it out, open an app or something then try it.