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Forums - Gaming - GameStop manager threatens to release angry customer's details over GTA V issue, gets fired

Hibern81 on 19 September 2013
Max King of the Wild said:
Im sorry, why are people saying she is a cunt? You guys come in at the middle of the situation when the situation has already escalated. Multiple people in the crowd talk shit to him on his way out. Sounds like he is a problematic customer. She deserves to get fired over an ass hole customer?


God! You don't work at gamestop, do you???



"Games are a trigger for adults to again become primitive, primal, as a way of thinking and remembering. An adult is a child who has more ethics and morals, that's all. When I am a child, creating, I am not creating a game. I am in the game. The game is not for children, it is for me. It is for an adult who still has a character of a child."

 

Shigeru Miyamoto

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Max King of the Wild on 19 September 2013
Hibern81 said:
Max King of the Wild said:
Im sorry, why are people saying she is a cunt? You guys come in at the middle of the situation when the situation has already escalated. Multiple people in the crowd talk shit to him on his way out. Sounds like he is a problematic customer. She deserves to get fired over an ass hole customer?


God! You don't work at gamestop, do you???


Why the fuck would i work there? I try to avoid that place as much as possible but telling someone they videotaped it and can find them if they wanted to is no big deal. Especially ass hole customers who deserve it



Max King of the Wild on 19 September 2013
NobleTeam360 said:
From past retail experience I've had if you can tell the guy is over 17 or 18 then you don't need to ask for an ID. So the manager was just trying to be a bitch just like most Gamestop mangers do.


At target everyone needs an id. Even if they look like they are on their death bed from old age. Everywhere is different 



burninmylight on 19 September 2013
NobleTeam360 said:
From past retail experience I've had if you can tell the guy is over 17 or 18 then you don't need to ask for an ID. So the manager was just trying to be a bitch just like most Gamestop mangers do.


If the guy was picking up a preorder, then he needed to bring photo ID no matter what. That's store policy. She was being a bitch because she escalated the scene by dissing him on his way out, threatening to give out his personal info to other customers, pandering to the camera and high-fiving the guy recording it, and refusing to give her full name when the problem customer demanded it. None of that was acceptable, and she deserved to lose her job.



Max King of the Wild on 19 September 2013
burninmylight said:
NobleTeam360 said:
From past retail experience I've had if you can tell the guy is over 17 or 18 then you don't need to ask for an ID. So the manager was just trying to be a bitch just like most Gamestop mangers do.


If the guy was picking up a preorder, then he needed to bring photo ID no matter what. That's store policy. She was being a bitch because she escalated the scene by dissing him on his way out, threatening to give out his personal info to other customers, pandering to the camera and high-fiving the guy recording it, and refusing to give her full name when the problem customer demanded it. None of that was acceptable, and she deserved to lose her job.

His public information. The guy even concedes that. And no, you dont need to give out your last name if someone demands it



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burninmylight on 19 September 2013
Max King of the Wild said:
burninmylight said:
NobleTeam360 said:
From past retail experience I've had if you can tell the guy is over 17 or 18 then you don't need to ask for an ID. So the manager was just trying to be a bitch just like most Gamestop mangers do.


If the guy was picking up a preorder, then he needed to bring photo ID no matter what. That's store policy. She was being a bitch because she escalated the scene by dissing him on his way out, threatening to give out his personal info to other customers, pandering to the camera and high-fiving the guy recording it, and refusing to give her full name when the problem customer demanded it. None of that was acceptable, and she deserved to lose her job.

His public information. The guy even concedes that. And no, you dont need to give out your last name if someone demands it

No, it's private information unless and until he makes it public himself, i.e. if he would have said it loud enough for the other customers to hear it. Otherwise, he has a reasonable expectation of privacy that she was threatening. His poor choice of wording in a moment of anger/frustration doesn't change that.

And I can't say whether she's required to give her full name when he demanded it, but I can say that as  a store manager, she represented Gamespot very poorly and unprofessionally. Managers deal with complaints and unhappy customers on a daily basis and have to be ready to present themselves and their credentials all the time. If she really didn't think she did anything wrong, then why wouldn't she give him her information so they could move on? She knew she was out of line, and she knew she would be in big trouble once he got in touch with corporate, hence her unwillingness to comply. The guy filming this who was trying to get laid didn't do her any favors by putting the video online.



Hibern81 on 19 September 2013
Max King of the Wild said:
Hibern81 said:
Max King of the Wild said:
Im sorry, why are people saying she is a cunt? You guys come in at the middle of the situation when the situation has already escalated. Multiple people in the crowd talk shit to him on his way out. Sounds like he is a problematic customer. She deserves to get fired over an ass hole customer?


God! You don't work at gamestop, do you???


Why the fuck would i work there? I try to avoid that place as much as possible but telling someone they videotaped it and can find them if they wanted to is no big deal. Especially ass hole customers who 

Whether she was joking or not she crossed the line when she threatened to give out his info with the sole intent of embarrassing a paying customer.  Her behavior was not becoming of the position she represents.  The guy should have had his Identification.  I agree whole heartedly. He did not deserve to be belittled and degraded though.



"Games are a trigger for adults to again become primitive, primal, as a way of thinking and remembering. An adult is a child who has more ethics and morals, that's all. When I am a child, creating, I am not creating a game. I am in the game. The game is not for children, it is for me. It is for an adult who still has a character of a child."

 

Shigeru Miyamoto

NobleTeam360 on 19 September 2013
DD_Bwest said:
NobleTeam360 said:
From past retail experience I've had if you can tell the guy is over 17 or 18 then you don't need to ask for an ID. So the manager was just trying to be a bitch just like most Gamestop mangers do.


he had pre-paid.  he needed picture ID, all he provided was a business card.  its policy.

Like I said "In my experience" of course this was at WalMart so it might be different at Gamestop. Although I'd imaging it is the same for most retailers. 



Max King of the Wild on 19 September 2013
burninmylight said:

No, it's private information unless and until he makes it public himself, i.e. if he would have said it loud enough for the other customers to hear it. Otherwise, he has a reasonable expectation of privacy that she was threatening. His poor choice of wording in a moment of anger/frustration doesn't change that.

And I can't say whether she's required to give her full name when he demanded it, but I can say that as  a store manager, she represented Gamespot very poorly and unprofessionally. Managers deal with complaints and unhappy customers on a daily basis and have to be ready to present themselves and their credentials all the time. If she really didn't think she did anything wrong, then why wouldn't she give him her information so they could move on? She knew she was out of line, and she knew she would be in big trouble once he got in touch with corporate, hence her unwillingness to comply. The guy filming this who was trying to get laid didn't do her any favors by putting the video online.

Sorry, business cards are not personal. The sole purpose of them is to disseminate information. Also, yes, he did give out his info while surrounded by many people. It would be dilusional to think his information should be kept private while in that enviorment.

I can say she isn't required to give out her last name. She is probably told not to give out her last name. That is why she didn't give it out. Would you want a lunatic with your first and last name? I wouldn't. Her unwillingness to comply? LOL he doesn't even need her name. Come on... you cant be serious



JOKA_ on 19 September 2013

Holy shit that customer is a dick.

I know that this video starts halfway through, so I don't know how this all started, but fuck that guy.



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