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burninmylight on 19 September 2013
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Max King of the Wild said:
burninmylight said:
NobleTeam360 said:
From past retail experience I've had if you can tell the guy is over 17 or 18 then you don't need to ask for an ID. So the manager was just trying to be a bitch just like most Gamestop mangers do.


If the guy was picking up a preorder, then he needed to bring photo ID no matter what. That's store policy. She was being a bitch because she escalated the scene by dissing him on his way out, threatening to give out his personal info to other customers, pandering to the camera and high-fiving the guy recording it, and refusing to give her full name when the problem customer demanded it. None of that was acceptable, and she deserved to lose her job.

His public information. The guy even concedes that. And no, you dont need to give out your last name if someone demands it

No, it's private information unless and until he makes it public himself, i.e. if he would have said it loud enough for the other customers to hear it. Otherwise, he has a reasonable expectation of privacy that she was threatening. His poor choice of wording in a moment of anger/frustration doesn't change that.

And I can't say whether she's required to give her full name when he demanded it, but I can say that as  a store manager, she represented Gamespot very poorly and unprofessionally. Managers deal with complaints and unhappy customers on a daily basis and have to be ready to present themselves and their credentials all the time. If she really didn't think she did anything wrong, then why wouldn't she give him her information so they could move on? She knew she was out of line, and she knew she would be in big trouble once he got in touch with corporate, hence her unwillingness to comply. The guy filming this who was trying to get laid didn't do her any favors by putting the video online.