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burninmylight said:

No, it's private information unless and until he makes it public himself, i.e. if he would have said it loud enough for the other customers to hear it. Otherwise, he has a reasonable expectation of privacy that she was threatening. His poor choice of wording in a moment of anger/frustration doesn't change that.

And I can't say whether she's required to give her full name when he demanded it, but I can say that as  a store manager, she represented Gamespot very poorly and unprofessionally. Managers deal with complaints and unhappy customers on a daily basis and have to be ready to present themselves and their credentials all the time. If she really didn't think she did anything wrong, then why wouldn't she give him her information so they could move on? She knew she was out of line, and she knew she would be in big trouble once he got in touch with corporate, hence her unwillingness to comply. The guy filming this who was trying to get laid didn't do her any favors by putting the video online.

Sorry, business cards are not personal. The sole purpose of them is to disseminate information. Also, yes, he did give out his info while surrounded by many people. It would be dilusional to think his information should be kept private while in that enviorment.

I can say she isn't required to give out her last name. She is probably told not to give out her last name. That is why she didn't give it out. Would you want a lunatic with your first and last name? I wouldn't. Her unwillingness to comply? LOL he doesn't even need her name. Come on... you cant be serious