What was the answer they should have given?

If you're not in a supported region then you can't use the product, what's the big issue. Either wait till it is available or buy a competitors product. Its quite clear a company representative cannot say it should be fine to import and use in the wrong region. This is not arrogance its common sense, which seems lacking in this thread.

Are you sick of defending and spinning ms poor mistakes yet? It is arrogance. It shows ms is expecting high sales by screwing alot of people over

What the hell are Microsoft doing?

Or stick to 360.

Telling the truth isn't a mistake, unless you happen to be Sony.

I didn't take it as a joke, because my experience with Microsoft Customer Service is that they don't really seem to care, so my focus was on agreeing with that, rather than realizing that you were joking about smacking down the person.

That's not very good to hear, nevertheless that was intended to be a joke, did not realise it had some truth within it

didnt this guy hear what don mattrick said? just buy a 360.

To be fair, i think that's just a "cover your ass" response. It didn't say that it wouldn't work in unsupported countries, just that there was no guarantee, just like how "unsupported" peripherals "might not" work on consoles, but usually they do. It's just Microsoft's way of saying don't sue us, developing nation peoples. Likely acquiring an extra-national account would succeed.

the guy on twitter couldnt have said anything better. but this just shows the fucked up situation that microsoft has made for them selfs and for their costumers that even their twitter is basically saying wait or get a ps4