What do you expect?
You might get a discount on your broadband if you ask, but there is no way MS is going to stick that persons country into the mix unless they get loads of hits.
On the customer service side it appears they were expecting questions about gaps in their service area and can't do jack about it. So they just give a 'Smile and Wave' answer.

Wow ..I am unsupported as well. :/

I was going to write something, but what else is there to say except "lol" this has gone from pr disaster to...to.. man I just don't know haha

What about the poor people who want to experience true next-gen games?

Buy a PS4?

buy a 360

If that map is true, then it's an EPIC shafting. This is MS targeting overload to try and avoid overspending in other areas whilst trying to keep some kind of system integrity. Might as well sell the console with a chastity belt while they are at it!

This map pretty much shows that the Xbox One is going to be selling to a much smaller audience.  Even the countries in the green have many areas with poor or no internet.

Would you care to elaborate?

I think that's fair. Unsupported countries won't get access to TV features and maybe people in those countries won't be able to sell used games since Microsoft won't have retailers in every region so until that is available, they won't sell in those regions. I guess they are trying really hard to make that $499 price attractive in every region.

And that is why it is not very good to hear.  Microsoft doesn't get the concept of there being user groups and communities.  It sees everyone as individuals with friend lists.