The picture above shows just how awesome Sony is when it comes to the PlayStation 4, PS Plus, and the stuff you buy on the PlayStation Store.
After a user purchased UFC on the PlayStation Store, he somehow paid the full price. But since he was a PS Plus member, he was supposed to pay less. Usually in cases like these, the user either doesn’t notice it, or has to contact support to try to see if he can get a refund.
Good guy Sony just skips over all of that and simply refunds the player the correct amount, no questions asked. As the message from PlayStation reads:
“Thank you for your recent purchase of UFC 183. As a PlayStation Plus member, this should have been $5 less. We are correcting the issue and will refund your account within 1 business day”
This is how you treat your customers.