Destroyer_of_knights said:
As an experienced call center agent, if I got this in my ERMS system, I would of laughed at this.
I feel sorry for your loss, but your out of warranty and really have no business asking anything from Sony or any other company, yes it may be cold and harsh, but one must realise that once the warranty and grace period is over thats it, at the end of the day the company has completed their agreement with you and it effectively ended 13 months after the date of purchase...I seriously don't understand why people think they have any rights once the warranty is over.
I feel for you cuz I love my PS3 and would hate if it broke down, but I understand that once my warranty expires along with my grace period that I have no right and essentially have to buy another one if I want to, that's just how things are, it's just the reality and one you have to live with.
If it's with in warranty, then I could understand, in which case you have every right, again you would have every right in the grace period, but that's essentially it.
Your attempts would just fall on deaf ears. |
I would suggest you read mibuokami's 4th bullet point.
In fact, after the warranty period is ended that is not the end of the story in countries that have consumer protection laws. In my country it's called the Consumer Guarantees Act. Essentially every product has an reasonable lifespan. If your product dies because of a product fault inside that reasonable lifespan then the law says the company must fix it or replace it without cost. The CGA doesn't cover 2nd hand sales, and it doesn't cover products that have been tampered with or damaged by the user. RROD here wouldn't have required MS to be gracious and extend their warranty to 3 years, because the CGA would require it of MS as a matter of course. YLOD would be the same.
What's a reasonable lifespan of a gaming console? I would say 3 years myself. If you treat your console right it is reasonable to expect to get at least 3 fault-free years of gameplay. After 3 years normal wear and tear becomes a factor in any breakdowns and it is not fair to pin faults after 3 years totally on the manufacturer. That's another reason why paying for the 3-year extended warranty is a bit of a rip off.
So yeah, in most civilised countries people do still have rights once the warranty is over. I would think the UK would have a similar law to our CGA. For the most part people don't realise it, and comanies rely on people being ill informed of their rights. So they always charge for service when the CGA would demand that they not charge. When the customer demonstrates they know their rights then they try to pin the fault on the customer as a way to get out of having to do the right thing (Oh, you must have bumped it too much, or you didin'y run it in a well enough ventilated place, or...). Most of the time the stonewalling tactic works because people don't have the time or the energy to take the matter further, and usually they don't know how to take the matter further.
“The fundamental cause of the trouble is that in the modern world the stupid are cocksure while the intelligent are full of doubt.” - Bertrand Russell
"When the power of love overcomes the love of power, the world will know peace."
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