binary solo said:
mibuokami said: A few pointers:
* Go straight to the top, never wast time on QA, find the big boss man and email or TELEPHONE him / her instead. The higher up you go the more chance you have of getting things fixed.
* Be reasonable in your argument. Do not mention the 360 or drivel on about being a fan. Do mention that you are a long time customer who has been happy with the product until now.
* Mention the concept of fair use for any consumer electronic (the more expensive it is, the more a product manufactorer has a liability to ensure that the product last it's life cycle') most country has similiar laws to this effect even if its generally not enforced.
Cross you fingers. |
You read my post didn't you?
@ phinch1: SOmetimes it's more effort than it's worth to try to get the free service you think you deserve. I've cut my losses and paid the money in a few situations where I thought justice was on my side. But it was going to cost me more in time, effort and stress to try to extract justice, so I ended up not sticking it to the man. I suggest you still send the letter. You never know, they might send you a box of chocolates.
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Ha I actually didn't :P But now that I go back and read, I've basically regurgitated half of what you said so I blame synchronicity!