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Forums - Microsoft - Warranty blows (MS screwed us over)

ArtofAngels on 03 August 2007
mrstickball said:
Joe, you are severely misguided about the Elite Warranty, and should really think before you post something like this.

#1. Microsoft has had that 3month paper in every X360 since launch. However, they've modified that warranty to 1 year (or did you not know that?) for any parts/labor issues and 3 years for the Red Ring issues.

Try looking up the official information on www.xbox.com before you start posting information that is although true in your X360, is actually false in real life.

I have a X360 from November 2005. It had a 3 month warranty. It died in March of this year - about 12 months after the supposed warranty ending. Did they fix it for free? Absolutely. They fixed it for free + game me free MS points and XBL Gold membership.

Why do you have to say this?

I'm sure he's very very sorry he never looked up xbox.com before posting here, silly him for thinking a forum would be understanding.



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mrstickball on 03 August 2007

Art, I was just advising him not to rant and rave about how MS is a failure for the warranty when he never did his research....

I was just advising him to check his info out before he starts going on an MS-bashing spree. No one ever mentioned about getting 3mo warranty cards except for me (and them not being the case).

Better yet, do you even own an X360? Why are you trying to correct me?



Back from the dead, I'm afraid.

montrealsoon on 03 August 2007

Joelcool7 said:

>>As for PlayStation3's warranty info.I've got absolutely no clue I've always been a Nintendo fan never bought Sony products.<<

My PS3 came with a one year warranty (in Canada).

When I registered my Wii, it noted an extra three months warranty.
Is it one year now? I never heard of any change. You might want to double check that.


@mrstickball:

Don't jump on new 360 owners. MS's warranty paper -vs- online just confuses people, and that's not good thing especially in these days of RRoD. A consumer electronics purchase should be easy, and if Microsoft doesn't make it so, *most* people won't even consider it.



rendo on 03 August 2007

@mrstickball Why are you being indignant? It works both ways you know....



JHawkNH on 03 August 2007
mrstickball said:
Art, I was just advising him not to rant and rave about how MS is a failure for the warranty when he never did his research....

I was just advising him to check his info out before he starts going on an MS-bashing spree. No one ever mentioned about getting 3mo warranty cards except for me (and them not being the case).

Better yet, do you even own an X360? Why are you trying to correct me?

If he has a 360 or not has nothing to do with if he can correct you on being rude.  Although your statments are correct in that he could have (no one should be expected to to look up a warrenty on line if the documentation in the product state a very sort warrenty) varified the the warrenty online.  When I read your post berateing Jeo for not going above and beyond befor the post, I felt that you were being hard on him and somewhat rude in your comments. (Which is very out of characture for you)  A simple correction would have been enough and I am sure he would have been relieved to hear about the 3 year warrenty.



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koffieboon on 03 August 2007

http://www.xbox.com/en-CA/support/warrantyfaq.htm

 

Expanded Xbox 360 Warranty Coverage FAQ

Q: What are you rolling out that is new?
A: While we maintain our one-year console warranty (two years in some countries), Microsoft is extending the terms of its Xbox 360 warranty to three years for certain general hardware failures which are indicated by three flashing red lights on the console.  This will apply to new and existing customers and we will retroactively pay back the out-of-warranty repair costs paid by customers for console problems indicated by the three flashing red lights.

Q: How does this warranty differ from your existing warranty?
A: Currently, any Xbox 360 is covered by a one year manufacturer’s warranty (two years in some parts of the world).  If the console is out of warranty, there is a charge to have it repaired.  It then comes with an additional one year repair warranty.  With these changes, there is effectively a three year warranty with no charge for repair for general hardware failures indicated by the three flashing red lights error code which displays on the console. 

Q: Is this effective worldwide?
A: Yes, these policies are global.  The new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement.

Q: When does the policy change go into effect?
A: These new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement. They will apply to new and existing customers. For the latest information, customers should visit Xbox.com.

Q: Is there any health or safety issue at play here?
A: This is in no way related to any sort of product safety issue. 

Q: Do I get a refund?
A: Yes, we will reimburse any customer who was out of warranty and paid for repairs due issues indicated by the three flashing red lights error message.  Customer should expect to receive a check in 10-12 weeks.

Q: How does this affect my extended warranty bought from my retailer?
A: You’re still covered under your existing warranty for issues outside the scope of this specific three-year warranty.  

Q: Have you identified a root cause that can lead to failure?
A: There is not a single issue that we can point to as being a problem.  We test the product extensively, including accelerated life testing, but the nature of the console itself is very complex, as it’s a consumer electronic product that contains more than 1,700 different components and 500 million transistors. 

There are a variety of scenarios that can cause a general hardware failure.  Only the indicator (the three flashing red lights) is always the same.

Q: Who do I contact with further questions?  
A: Please contact your local Xbox Customer Service (1-800-4-MY-XBOX in the US and Canada).

 

 

Since this comes from the canadian part of XBox.com I can't see how you would not have 1 year warranty for any problem that might arise and 3 years for a RRoD 

 



Legend11 on 03 August 2007

Well when someone creates a topic like: "Warranty blows (MS screwed us over)" and then has a large rant what do you expect? I thought mrstickball handled it pretty well considering. I mean if someone were to rant about something on the Playstation 3 or Wii that was false I'm sure they'd get back responses that were far harder on them than mrstickball's response.

ps. And I notice as well that the people making a big deal out of this either own a Playstation 3 or Wii.



kn on 03 August 2007

I bought my 360 as well just recently and it had the 90 day warranty card in it. I did my research beforehand, though, and knew it had a 1 year factory warranty. I did go ahead and spend the 60 bucks for another year (from microsoft) so that I have a 2 year complete hardware warranty. Now with the TRL (three red lights) 3 year warranty, I'm covered even further on that issue. I agree with Stickball on this one. The OP was a rant and the title is a bit over the top. I understand getting upset if the Box died, but I assume it is still working and hence going off the deep end post-wise probably wasn't the best way to start researching the issue.



I hate trolls.

Systems I currently own:  360, PS3, Wii, DS Lite (2)
Systems I've owned: PS2, PS1, Dreamcast, Saturn, 3DO, Genesis, Gamecube, N64, SNES, NES, GBA, GB, C64, Amiga, Atari 2600 and 5200, Sega Game Gear, Vectrex, Intellivision, Pong.  Yes, Pong.

Darc Requiem on 03 August 2007

I don't see why anyone is getting on Mrstrickball. This whole thing could have been avoiding if the original poster did less than 5 minutes of internet research.



JHawkNH on 03 August 2007
Legend11 said:
Well when someone creates a topic like: "Warranty blows (MS screwed us over)" and then has a large rant what do you expect? I thought mrstickball handled it pretty well considering. I mean if someone were to rant about something on the Playstation 3 or Wii that was false I'm sure they'd get back responses that were far harder on them than mrstickball's response.

ps. And I notice as well that the people making a big deal out of this either own a Playstation 3 or Wii.

And I noticed that the main people defending Mrstickballs reaction are 360 owners.  So what does that mean.

Let me set up a slightly different situation for you...

You have just bought a Brand X Plasma screen TV for $1000.  The sales men that sold it to me told me it was nitorious for for having static problems a short time into it's lifespan. (While trying to sell you an extended warrent)  You still buy the TV because it is the only one with the coneection type you need. 

Apon opening it up the TV you find out that it only has a 30day warrenty.  You are worried that you are going to be stuck with a broken TV after the 30 day warrenty expiers.

You decied to vent your frustration on a Plasma forum about the short warrenty when someone repsonse to your post.

"Brand X has a 1 year warrenty on their plasma.  You should't post this garbage until you have checked there website.  So don't be a troll."

You didn't know about the new warrenty program that the company just announced, you were only going off of what the company told you.

Would you consider the response rude or not?

No one here is chiding Mrstickball for correcting Joes lack of information.  The just didn't like the rude undertones.