Actually, you are incorrect. Phil is not a PR guy, he is the head of the whole game division at MS. If anything you are getting the strategy from the guy who calls the shots on all gaming related issues at MS. Phil cannot just tell people what they want to hear because if it doesn't happen he is held accountable for it and people will come back at him on what he stated. So yes, when Phil farts a tweet its much bigger than someone like Major Nelson stating something. Maybe you do not understand the position that Phil holds within MS. He only have one person he reports to and that is the CEO.
So if the person who is in charge of all game related endeavors at MS makes a mistake, then so be it he made a mistake but to act as if Phil is just some office boy seems like you have no clue of the position he holds within the company.
Whenever he is talking public in the name of the company he is a PR.
And he have said a lot of wrong stuff, which were plenty discussed in this site, and I do remember some defense of every blunder he have said.
Actually no it isn't. It's what you want to believe which is how you view the situation. With every interview Phil does, every statement he makes, he put his reputation on the line. Its way more different from some PR person telling you something, then the head of the entire gaming division at MS telling you something. No, Phil will not answer every question nor would the expectation should even be there as it would be silly to give up to much information on your current and future plans. What Phil has done is position MS to compete on multiple fronts. From having a device to deliver games, to having a service to deliver games, to compete and not get left behind in the cloud race. You name it, MS has been making a lot of smart moves since he took over.
Tell me what wrong stuff has Phil stated. I also remember those conversations but they mostly involved not seeing things he stated as fast a gamer believe they could come into reality. As always, gamers believe a company has infinite resource, time, money etc. They have not clue what it takes to make anything happen.
I neither love or hate Phil but what I do see is someone who has changed the direction of where the Xbox and gaming in general within MS was going. I actually believe if Phil did not get promoted, MS probably would have moved out of gaming. which is a strong point for Phil.