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Forums - Microsoft - Microsoft is really messing around with the ultra upgrade in Killer Instinct

So school is over and I wanted to upgrade to Ultra since my semester is over at school. I go to upgrade the game for an extra twenty bucks and it tells me that I need to pay full price. I call up a friend who paid twenty for his upgrade and he revealed that Microsoft said it was only for a limited amount of time. This is just broken consumer support. How are you going to charge a person full price to upgrade a product they already purchased at half price? So basically all there is left to do is to buy the DLC piece by piece now. This is so cheap. Anyonw else having this problem?



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Try spending 20 on the char maybe it'll unlock everything



So you plan to reward them with more money?



S.T.A.G.E. said:

So school is over and I wanted to upgrade to Ultra since my semester is over at school. I go to upgrade the game for an extra twenty bucks and it tells me that I need to pay full price. I call up a friend who paid twenty for his upgrade and he revealed that Microsoft said it was only for a limited amount of time. This is just broken consumer support. How are you going to charge a person full price to upgrade a product they already purchased at half price? So basically all there is left to do is to buy the DLC piece by piece now. This is so cheap. Anyonw else having this problem?

That's what you get :D



Soleron said:
So you plan to reward them with more money?


Not at all. 



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theprof00 said:
S.T.A.G.E. said:

So school is over and I wanted to upgrade to Ultra since my semester is over at school. I go to upgrade the game for an extra twenty bucks and it tells me that I need to pay full price. I call up a friend who paid twenty for his upgrade and he revealed that Microsoft said it was only for a limited amount of time. This is just broken consumer support. How are you going to charge a person full price to upgrade a product they already purchased at half price? So basically all there is left to do is to buy the DLC piece by piece now. This is so cheap. Anyonw else having this problem?

That's what you get :D


Whats what I get? I didn't purchase the upgrade.



You say something about being charged full after paying half, when it seems like you simply missed the window to get the discount. Color me confused?



Try calling customer support and explain to them the situation, some people have said they will refund you so you can upgrade. Btw When I saw that "deal" I was like "This should be permanent". -____-



Azerth said:
Try spending 20 on the char maybe it'll unlock everything


Retro costumes are $3.99 and accessory packs are $2.99 (x2 each character because there are two extra accessory sets for customization)plus theres also the old music. Sorry, but there is no way spending $20 is going to fix a thing. Microsoft is just nickel and diming everyone and i'll wait for the next sale. This is bullshit.



Neodegenerate said:
You say something about being charged full after paying half, when it seems like you simply missed the window to get the discount. Color me confused?


The upgrade option at $20 should always be there if they are goingt offer a version of the game at half price. It shouldn't be considered a deal. Then again...this is Microsoft we're talking about. Deals aren't their strongsuit. They have to be compelled to do it. There should always be an option for the consumer to upgrade and anything around that is just completely toying with the consumer.