Forums - Gaming Discussion - Nintendo and MS take care of their users, Sony not so much.

ChichiriMuyo said:

One thing to consider here is that the only thing measured is dissatisfied customers reporting. Anyone who was not dissatisfied (or unaware of the BBB) is simply taken out of the equation. So customers who are highly satisfied, mildly satisfied, borderline satisfied, or unable or unaware of the reporting system regardless of satisfaction are voiceless. That makes the headline obviously inaccurate. At best you can say that customers who were dissatisfied and knew of the BBB's policy (a small group to begin with) felt like their concerns were being ignored... which doesn't amount to much. This is a measure of thousands of complaints against millions of users who have no complaints or no knowledge of how to register them. A useless statistic, really.

*Note: I say this as a Nintendo fan who expected them to score pretty damn well, because every bit of evidence I've encounted say that's how they operate.  They did do well, their competition doing less well (or better, perhpas) doesn't mean a whole lot over all though.

i'll have to agree with this.



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I'd have to disagree. I email Sony all the time and I have to say they go way out of their way to satisfy me.



theprof00 said:
I'd have to disagree. I email Sony all the time and I have to say they go way out of their way to satisfy me.

It's just you.



PS One/2/p/3slim/Vita owner. I survived the Apocalyps3/Collaps3 and all I got was this lousy signature.


Xbox One: What are you doing Dave?

I have to thank Sony. I was buying movies from the PSN for my PS3 and PSP. When my PS3 HDD got full, I erased over $100 worth of movies. When I tried to download them again, I found out from Sony customer service that this wasn't even an option (unlike their most direct competitor...). With Sony, you can make copies but you're not allowed to download a movie you've deleted, even though they have a receipt of your purchase.   I was pissed. On the bright side, I learned to pirate movies and convert video formats as a result.

Thanks, Sony!



mZuzek loves to pre-order

d21lewis said:

I have to thank Sony. I was buying movies from the PSN for my PS3 and PSP. When my PS3 HDD got full, I erased over $100 worth of movies. When I tried to download them again, I found out from Sony customer service that this wasn't even an option (unlike their most direct competitor...). With Sony, you can make copies but you're not allowed to download a movie you've deleted, even though they have a receipt of your purchase.   I was pissed. On the bright side, I learned to pirate movies and convert video formats as a result.

Thanks, Sony!




PS One/2/p/3slim/Vita owner. I survived the Apocalyps3/Collaps3 and all I got was this lousy signature.


Xbox One: What are you doing Dave?

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Ajescent said:
theprof00 said:
I'd have to disagree. I email Sony all the time and I have to say they go way out of their way to satisfy me.

It's just you.

Really? Because it was a friend of mine who told me I should start emailing them because he does it regularly too.

I'm not sure what he says, but he's gotten them to refund games and he's gotten them to fix things out of warranty. I've not had anything that spectacular, but I've definitely gotten insider deals that they don't give to the public at large. For example, the hack that occurred, and the welcome back program? My ps3 was broken at the time and I couldn't get the games. I emailed them several times and eventually got some psn credit to use, after the program had ended.

I've also gotten content for free from Gabe Newell.



theprof00 said:
Ajescent said:
theprof00 said:
I'd have to disagree. I email Sony all the time and I have to say they go way out of their way to satisfy me.

It's just you.

Really? Because it was a friend of mine who told me I should start emailing them because he does it regularly too.

I'm not sure what he says, but he's gotten them to refund games and he's gotten them to fix things out of warranty. I've not had anything that spectacular, but I've definitely gotten insider deals that they don't give to the public at large. For example, the hack that occurred, and the welcome back program? My ps3 was broken at the time and I couldn't get the games. I emailed them several times and eventually got some psn credit to use, after the program had ended.

I've also gotten content for free from Gabe Newell.

I'll be honest, I've only ever had one reason to contact Sony London and I'll tell ya, the lady on the line had no clue what I was talking about. I called up to enquire about Firstplay and the lady had never heard of it, which is funny because she works on the store and at the time Firstplay was one of the store's most popular items,



PS One/2/p/3slim/Vita owner. I survived the Apocalyps3/Collaps3 and all I got was this lousy signature.


Xbox One: What are you doing Dave?

Ajescent said:
theprof00 said:
Ajescent said:
theprof00 said:
I'd have to disagree. I email Sony all the time and I have to say they go way out of their way to satisfy me.

It's just you.

Really? Because it was a friend of mine who told me I should start emailing them because he does it regularly too.

I'm not sure what he says, but he's gotten them to refund games and he's gotten them to fix things out of warranty. I've not had anything that spectacular, but I've definitely gotten insider deals that they don't give to the public at large. For example, the hack that occurred, and the welcome back program? My ps3 was broken at the time and I couldn't get the games. I emailed them several times and eventually got some psn credit to use, after the program had ended.

I've also gotten content for free from Gabe Newell.

I'll be honest, I've only ever had one reason to contact Sony London and I'll tell ya, the lady on the line had no clue what I was talking about. I called up to enquire about Firstplay and the lady had never heard of it, which is funny because she works on the store and at the time Firstplay was one of the store's most popular items,

I have no idea what you're talking about. She works "on the store"? What does that mean? She manages the playstation store on PSN? Or she works in a Sony Style store? What kinds of questions did you have?



Well luckily I never needed customer service....yet



           

theprof00 said:
Ajescent said:
theprof00 said:
Ajescent said:
theprof00 said:
I'd have to disagree. I email Sony all the time and I have to say they go way out of their way to satisfy me.

It's just you.

Really? Because it was a friend of mine who told me I should start emailing them because he does it regularly too.

I'm not sure what he says, but he's gotten them to refund games and he's gotten them to fix things out of warranty. I've not had anything that spectacular, but I've definitely gotten insider deals that they don't give to the public at large. For example, the hack that occurred, and the welcome back program? My ps3 was broken at the time and I couldn't get the games. I emailed them several times and eventually got some psn credit to use, after the program had ended.

I've also gotten content for free from Gabe Newell.

I'll be honest, I've only ever had one reason to contact Sony London and I'll tell ya, the lady on the line had no clue what I was talking about. I called up to enquire about Firstplay and the lady had never heard of it, which is funny because she works on the store and at the time Firstplay was one of the store's most popular items,

I have no idea what you're talking about. She works "on the store"? What does that mean? She manages the playstation store on PSN? Or she works in a Sony Style store? What kinds of questions did you have?

Oh sorry, I meant she works at the Store section of the Playstation helpline, she handles things relating to the PSNstore. The fact that she didn't know what at the time was at the forefront of the PSN offering was embarassing.



PS One/2/p/3slim/Vita owner. I survived the Apocalyps3/Collaps3 and all I got was this lousy signature.


Xbox One: What are you doing Dave?