Well, sure, lol, everyone I know that have a Xbox 360 has exchange it at least 1 time, i know someone on is forth 360. But I know more people with PS3 and no one ever had a problem. Mine is a 60 GB one, and has run a lot in the past 3 years. It doesnt make sense to bash a company having a really low failure rate considering they also sell the product below cost. While microsoft is been doing money out of their console for a while, and have released a console with one of the most if its not the most failure rate in all the electronic market. It kills a market when you have company trying to sell good product more expensive than the crappy one. Because nowadays people dont care about the quality, they want to pay as cheap as possible. Dont forget that consumer is the reason of all the craps going around, we want to pay as cheap as possible, so companies are offering as cheap as possible. What I mean is, there would be so much more companies out there having worst product and failure rate then sony PS3 so this is why people are complaining about it but they wouldnt be complaining if it would be microsoft because the 360 has one of the worst historical of failure.

There would be a big difference because it's well known and proven Microsofts problems. The PS3's 'problems' of a 0.5% failure rate have been sensationalized by the BBC.

I never said the show was good or correct. So please don't quote me as saying such things. And there is absolutely no need in starting yet another thread on things like this. Jeez, some of you think that this is Sony bashing when it is not. And defend it to the death (which isn't needed here). And by the way, this entire site is dedicated to speculation.

I am done with this thread.

Fundamental conflict of interest in having a front person doing the watchdogging who has a past history of working in favour of Microsoft.

Calls into question the essential impartiality of a show that claims to be a watchdog on behalf of consumers, as opposed to an attack dog on behalf of corporate competition.

My point exactly.  Now if the same guy did the presentation on the RROD for BBC, then that's completely different.  However, I doubt that's the case here.  Plus it says he does freelance work for MS, which means they hire him off and on, and not that he is a former employee who has no ties to MS now.

Now the failure rate for PS3 in UK is 0.5%.  That's definitely low enough to claim that it's consumer fault, not a hardware failure.  Now 33-58% is not.

the bbc had absoulutely no reason to put this up i mean even if you do the math, you can work out that 12500 out of 2500000 is less than 1% and that is definatley within legal limits, also sony are not refusing to fix oow ps3's they just want some money to do it as it does cost for shipping and fixing you know.

I really hope sony put them in their rightful place

This is REALLY not something Sony needs right now. They just got a temporary boost in sales from releasing the slim, and now the BBC exposes this. It'll be interesting to see how badly their sales plummet after this.

I posted this in Koweniki thread on the same subject:

Basically this is not about a warranty this is about your rights as a consumber. The PS3 should not be expected to fail after 2 or 3 years with a systematic fault of this nature so it should be considered not fit for purpose. In my opinion if your machine fails even after the warranty has expired it is the traders door you should be banging on not Sonys.

See below from the other thread.

The recourse in the UK should be with the trader not Sony, the important thing to remember here is fit for purpose. What this usually means is that if I bought an Iron I should expect it to work for X number of years. If they cannot demonstrate that I was negligent then I should be able to claim something along these lines to get all of your money back obviously how long I owned the item will probably affect your outcome. This has nothing to do with a manufacturers warranty and is a consumer right. Your options.

to get some of your money back
to get the goods repaired
to get the goods replaced
to get compensation

In most cases I think people are going direct to Sony and not the trader. Where this may change is if Sony claim the problem is inherent and introduce their own scheme as with Microsoft.

I got to the first line...and my head started hurting...bad press, is bad press...

One very good reason they will not want to enter into a court case is they're true failure rates will be forced into the public domain and then you'll see just how much bullshit the half of one percent figure really is.  Honestly anyone who deals with returns or repairs will know the figure they quoted is impossibly low, the 60GB models do have systemic faults and more fail every day.  The damage has been done by this being aired now, but there is a huge risk of even worse damage being done should it go to a court, Sony will take this on the chin is my bet.

One thing the show didn't highlight is that on earlier models of PS3 that have a type 1 drive no longer have lasers produced for them so when Sony do a warranty repair they actually swap the drive by default now to a type 2 which is a more reliable unit and the lasers can be purchased new as they're still being manufactured unlike the type 1 lasers where only reconditioned stock is available.  This is a significant extra they do on their repairs that no third party can do by default.