Sony tackles BBC over 'PS3 failure' report

[welshbloke]

I posted this in Koweniki thread on the same subject:

Basically this is not about a warranty this is about your rights as a consumber. The PS3 should not be expected to fail after 2 or 3 years with a systematic fault of this nature so it should be considered not fit for purpose. In my opinion if your machine fails even after the warranty has expired it is the traders door you should be banging on not Sonys.

See below from the other thread.

The recourse in the UK should be with the trader not Sony, the important thing to remember here is fit for purpose. What this usually means is that if I bought an Iron I should expect it to work for X number of years. If they cannot demonstrate that I was negligent then I should be able to claim something along these lines to get all of your money back obviously how long I owned the item will probably affect your outcome. This has nothing to do with a manufacturers warranty and is a consumer right. Your options.

to get some of your money back
to get the goods repaired
to get the goods replaced
to get compensation

In most cases I think people are going direct to Sony and not the trader. Where this may change is if Sony claim the problem is inherent and introduce their own scheme as with Microsoft.