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Forums - Microsoft - Microsoft extends warranty due to E74 error

Jereel Hunter said:
Rainbird said:
I think they are making their engineers work hard to fix it, but there is only so much they can do.

I just hope that the inevitable 360 slim wont need an extended warranty.

 

It likely won't. Slim models usually output a lot less heat and many any lingering heat related issues will essentially vanish.

But since it's smaller, it will also have less cooling (supposedly), which is enough to make me not want to buy on day 1. I'll see how it goes.



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scottie said:
Reasonable, your question has already been answered, by me a couple of posts ago

Ah - I see what you mean.  I work in retail forecasting and we'd never call that a boost, that's why I didn't get it.

What you mean is you think this will negate any lost sales from the error, I see.  I personally wouldn't call this a boost but I agree that if it was giving a negative effect then MS reaction will help.

For me a boost has to be an increase to the baseline demand - what you and Jeronimo66 are describing is removing something causing a negative effect on baseline demand.

For the record I doubt the error was causing any lost sales as it didn't seem to get enough coverage IMHO so I doubt the baseline was impacted much by this and neither do I think the resoluion will change much either.

Terminology's a bitch though when conversing, isn't it?

 



Try to be reasonable... its easier than you think...

MikeB said:
dbot said:
Did Microsoft just replace the way the 360 reports a general error condition? The newer models just report an E74 instead of 3 rings, or is this a different problem?

"After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. "

I think it may be a mixture. And not only for new units, but for firmware updated older units as well.

I think the word "investigating" may be an exaggerated word here.

That would be pretty sad if they still have the hardware defect, but just changed how it is displayed.  I will give MS the benefit of the doubt and hope that the E74 is a different problem.  

 



Thanks for the input, Jeff.

 

 

dbot said:
MikeB said:
dbot said:
Did Microsoft just replace the way the 360 reports a general error condition? The newer models just report an E74 instead of 3 rings, or is this a different problem?

"After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. "

I think it may be a mixture. And not only for new units, but for firmware updated older units as well.

I think the word "investigating" may be an exaggerated word here.

That would be pretty sad if they still have the hardware defect, but just changed how it is displayed. I will give MS the benefit of the doubt and hope that the E74 is a different problem.

 

For what it's worth, my 360 got the E74 error last July but it quickly turned into a full RROD. So I think they're closely related problems.



dbot said:
MikeB said:
dbot said:
Did Microsoft just replace the way the 360 reports a general error condition? The newer models just report an E74 instead of 3 rings, or is this a different problem?

"After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. "

I think it may be a mixture. And not only for new units, but for firmware updated older units as well.

I think the word "investigating" may be an exaggerated word here.

That would be pretty sad if they still have the hardware defect, but just changed how it is displayed.  I will give MS the benefit of the doubt and hope that the E74 is a different problem.  

The procedure to temporary fix E-74 errors yourself is usually the same as for most RRoD problems. Get a heatgun and heat the GPU/scaler...

 



Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales

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^badge - I agree with the theory that the E74 is related to how the HDMI port is attached to the motherboard. Did you use the HDMI port, and did you move your xbox frequently? I had a few friends that got the E74 and that seems like a possible cause.



Thanks for the input, Jeff.

 

 

Zkuq said:
Funny how they're acting now that the problem has become more common. I think they should have done it in the first place - clearly they knew of the possibility if they really added an error like this. Now they're just trying to save their face.

Sorry, I just can't see this as a purely good thing, even if it is a good thing.

 

They do that everytime basically, first the RROD, they denied it and told people out of warranty to pay for repair ... a class action was about to strike -> they extended the warranty, in the meantime countless people bought a replacement.

The RROD has become less common, while E74 has become the new main problem encountered : they deny it and ask money for repair ... a class action is just about to strike -> they extend the warranty, in the meantime countless people have bought a replacement.

I bet you the next extention will be for E71 or E73.



dbot said:
^badge - I agree with the theory that the E74 is related to how the HDMI port is attached to the motherboard. Did you use the HDMI port, and did you move your xbox frequently? I had a few friends that got the E74 and that seems like a possible cause.

 

Well there are plenty of reports for older units with E-74 (lacking a HDMI port). I think it's the GPU unit overheating for most problems (which in the past would mean RRoD), most evidence I have heard about seems to point this way.



Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales

Mine from 2006 is still working. I purchased the original three year warranty. Does that mean it won't run out til 2011 now?



Heavens to Murgatoids.

BTFeather55 said:

Mine from 2006 is still working. I purchased the original three year warranty. Does that mean it won't run out til 2011 now?

 

No, sadly I think not. You probably bought a dealer warranty, Microsoft provides manufacturer warranty. So you had an overlap of warrantees.

Here in the EU dealer warranty is 3 years for these consoles by default (so people don't pay extra for warranty you already have, the main difference is that you may need to write an angry letter to your dealer if they don't comply with covering all costs, trying to hide behind expired manufacturer warranty, which isn't your problem).



Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales