By using this site, you agree to our Privacy Policy and our Terms of Use. Close

Forums - Microsoft - 56% of Xbox Live members are Gold

starcraft on 24 February 2009
BMaker11 said:
So out of the "17 million active members" only 56% of them actually play online? Really does put the PSN vs XBL user accounts debate into perspective, since all PSN users can play online

You are incorrect for two reasons.

The first is that it is reasonable to assume that most people who want to go online DO whether they need to pay for it or not.  This is true for both consoles.  It is unreasonable to assume paying for live has led any substantial number of people to purchase a PS3 over an Xbox 360.

Second, when Sony lists the number of people on PSN, they often include the people with accounts on their online forums with or without proof of PS3 ownership.

LOL.

 

 



starcraft - Playing Games = FUN, Talking about Games = SERIOUS

Around the Network
coasterlove on 24 February 2009
damndl0ser said:
coasterlove said:
I still think it's crap that you have to have seperate gold membership accounts for each profile on the same console. In my opinion, that's one of the greedy unfriendly consumer business moves I've ever seen. What else would I expect from Microsoft? The sad thing is that it seems a lot of people are ok with this. I talked with a friend after my experience and he thought I was wrong and blowing it out of proportion. He had no problem with the fact they charge for each profile on a system if multiple people want to play online under their own name despite the fact the other two consoles are free.

I've enjoyed my Xbox in the short time I've had it but that has upset me though. In the next generation, I'll stick with Nintendo or also get the Sony system despite how much I don't care for them. That is how much I don't care for paying for online gaming. If I get a system and have it for a few years, that will cost me several hundred dollars more to pay online. To be honest, I already sort of regret buying the 360 a few months ago and wish I had just waited and bought the PS3 when the specials that we currently see are taking place.

Next gen, I'll know better. Goodbye Microsoft, you lost me at "hello" due to your business style and poor....no no, make that horrible customer service.

 

Not trying to be an ass here, but have you ever dealt with Sony or Nintendo's customer service?  I have, and I can tell you they are probably as bad if not worse than M$.  I had an issue with my original PS2's dvd drive and those guys were complete ass's.  It almost stopped me from buying the PS3 I have now.  I also had an issue once with a nintendo GC and they were no fun either, atleast they didn't insult me.

 

Poor customer service isn't limited to one single company, to be honest it happens a lot more than it should.  The sad thing is it will continue to happen more than ever with how everything is automated or outsourced to India.

I can't speak about Nintendo or Sony's customer service because I've never dealt with them before but that doesn't excuse Microsoft or make me feel any better about the lousy service I received. I look at it like this, I've had almost every single Nintendo system and have never had a major problem withh them. In fact, the only problem I ever had was the dusty NES problem which I guess was kind of major since it made playing older games on an older system a pain in the ass but...that was 20 years ago too.

I just think that a company that had so many issues with RROD as well as the only company that charges for online play should have outstanding customer service. It's the customers that stayed loyal to them through that period that helped them stay successful in the videogame market. That could've been a huge disaster for them. And while I am a recent 360 owner and didn't have to deal with RROD, there was still the feat it could happen and whether or not, I should buy them or get a PS3. I knew I'd have to pay for online and I wouldn't get a Blu-Ray player built in like the PS3. So it does upset me that the first time I have a problem that they could easily resolve, they choose not to. I look back and think that I would've been better off spending an extra $100 and getting the PS3. I just hope that I never have RROD and have to deal with their lousy customer service again.

 



I'll come up with something better eventually...

nightsurge on 24 February 2009

Microsoft has had great customer service every time I've ever needed it. Both for Windows support and for one time RRoD repairs.

Customer Service is hit and miss, and just depends on which person you happen to get, as well as many other factors. You can't completely disregard a company simply because of one customer service experience... that's unreasonable.

On a side note, when my cousin had to get his PS3 repaired twice for faulty Blu-Ray drive, he got a mess of trouble with their customer service, and 2 $100 fees for repairs. Did he swear to never buy a Sony console again? No, and he still enjoys his PS3 today.



Egghead on 24 February 2009

Yes the 360 userbase has hardly increased recently, even after a week first half year, MS had the biggest year in XBOX history = S



goddog on 24 February 2009

why dont you people buy from online vendors i pay between 28-39 a year for xboxlive normally through newegg free shipping. the only time i paid the full 49.99 was the first day the service came out and i wanted to play ghost recon and mechassult then



come play minecraft @  mcg.hansrotech.com

minecraft name: hansrotec

XBL name: Goddog

Around the Network
damndl0ser on 24 February 2009
coasterlove said:
damndl0ser said:
coasterlove said:
I still think it's crap that you have to have seperate gold membership accounts for each profile on the same console. In my opinion, that's one of the greedy unfriendly consumer business moves I've ever seen. What else would I expect from Microsoft? The sad thing is that it seems a lot of people are ok with this. I talked with a friend after my experience and he thought I was wrong and blowing it out of proportion. He had no problem with the fact they charge for each profile on a system if multiple people want to play online under their own name despite the fact the other two consoles are free.

I've enjoyed my Xbox in the short time I've had it but that has upset me though. In the next generation, I'll stick with Nintendo or also get the Sony system despite how much I don't care for them. That is how much I don't care for paying for online gaming. If I get a system and have it for a few years, that will cost me several hundred dollars more to pay online. To be honest, I already sort of regret buying the 360 a few months ago and wish I had just waited and bought the PS3 when the specials that we currently see are taking place.

Next gen, I'll know better. Goodbye Microsoft, you lost me at "hello" due to your business style and poor....no no, make that horrible customer service.

 

Not trying to be an ass here, but have you ever dealt with Sony or Nintendo's customer service?  I have, and I can tell you they are probably as bad if not worse than M$.  I had an issue with my original PS2's dvd drive and those guys were complete ass's.  It almost stopped me from buying the PS3 I have now.  I also had an issue once with a nintendo GC and they were no fun either, atleast they didn't insult me.

 

Poor customer service isn't limited to one single company, to be honest it happens a lot more than it should.  The sad thing is it will continue to happen more than ever with how everything is automated or outsourced to India.

I can't speak about Nintendo or Sony's customer service because I've never dealt with them before but that doesn't excuse Microsoft or make me feel any better about the lousy service I received. I look at it like this, I've had almost every single Nintendo system and have never had a major problem withh them. In fact, the only problem I ever had was the dusty NES problem which I guess was kind of major since it made playing older games on an older system a pain in the ass but...that was 20 years ago too.

I just think that a company that had so many issues with RROD as well as the only company that charges for online play should have outstanding customer service. It's the customers that stayed loyal to them through that period that helped them stay successful in the videogame market. That could've been a huge disaster for them. And while I am a recent 360 owner and didn't have to deal with RROD, there was still the feat it could happen and whether or not, I should buy them or get a PS3. I knew I'd have to pay for online and I wouldn't get a Blu-Ray player built in like the PS3. So it does upset me that the first time I have a problem that they could easily resolve, they choose not to. I look back and think that I would've been better off spending an extra $100 and getting the PS3. I just hope that I never have RROD and have to deal with their lousy customer service again.

 

 

So you have never had RROD and yet you have had a problem with customer service?  Sounds to me like your picking nits, maybe not but thats how it comes across.

Like I said every company has problems with customer service, not just present day but in the past as well.  I think your main problem is the simple fact you have to pay for live.  And more than likely you knew you had to pay for live before you bought a 360, so whats the big deal?  You have buyers remorse, its ok everyone has had it at some point in time.   I have it with my blu-ray player I mean PS3 :P



"If you've got them by the balls their hearts and minds will follow."

Quote by- The Imortal John Wayne, the original BADASS!

 

 

 

damndl0ser on 24 February 2009
goddog said:
why dont you people buy from online vendors i pay between 28-39 a year for xboxlive normally through newegg free shipping. the only time i paid the full 49.99 was the first day the service came out and i wanted to play ghost recon and mechassult then

 

Exactly!!  You can even pick them up at walmart for $39.  This is how I get my live cards as well, it averages out to around .10 cents a day to play live, and to me that is a hell of a deal. 



"If you've got them by the balls their hearts and minds will follow."

Quote by- The Imortal John Wayne, the original BADASS!

 

 

 

coasterlove on 24 February 2009
damndl0ser said:
coasterlove said:
damndl0ser said:
coasterlove said:
I still think it's crap that you have to have seperate gold membership accounts for each profile on the same console. In my opinion, that's one of the greedy unfriendly consumer business moves I've ever seen. What else would I expect from Microsoft? The sad thing is that it seems a lot of people are ok with this. I talked with a friend after my experience and he thought I was wrong and blowing it out of proportion. He had no problem with the fact they charge for each profile on a system if multiple people want to play online under their own name despite the fact the other two consoles are free.

I've enjoyed my Xbox in the short time I've had it but that has upset me though. In the next generation, I'll stick with Nintendo or also get the Sony system despite how much I don't care for them. That is how much I don't care for paying for online gaming. If I get a system and have it for a few years, that will cost me several hundred dollars more to pay online. To be honest, I already sort of regret buying the 360 a few months ago and wish I had just waited and bought the PS3 when the specials that we currently see are taking place.

Next gen, I'll know better. Goodbye Microsoft, you lost me at "hello" due to your business style and poor....no no, make that horrible customer service.

 

Not trying to be an ass here, but have you ever dealt with Sony or Nintendo's customer service?  I have, and I can tell you they are probably as bad if not worse than M$.  I had an issue with my original PS2's dvd drive and those guys were complete ass's.  It almost stopped me from buying the PS3 I have now.  I also had an issue once with a nintendo GC and they were no fun either, atleast they didn't insult me.

 

Poor customer service isn't limited to one single company, to be honest it happens a lot more than it should.  The sad thing is it will continue to happen more than ever with how everything is automated or outsourced to India.

I can't speak about Nintendo or Sony's customer service because I've never dealt with them before but that doesn't excuse Microsoft or make me feel any better about the lousy service I received. I look at it like this, I've had almost every single Nintendo system and have never had a major problem withh them. In fact, the only problem I ever had was the dusty NES problem which I guess was kind of major since it made playing older games on an older system a pain in the ass but...that was 20 years ago too.

I just think that a company that had so many issues with RROD as well as the only company that charges for online play should have outstanding customer service. It's the customers that stayed loyal to them through that period that helped them stay successful in the videogame market. That could've been a huge disaster for them. And while I am a recent 360 owner and didn't have to deal with RROD, there was still the feat it could happen and whether or not, I should buy them or get a PS3. I knew I'd have to pay for online and I wouldn't get a Blu-Ray player built in like the PS3. So it does upset me that the first time I have a problem that they could easily resolve, they choose not to. I look back and think that I would've been better off spending an extra $100 and getting the PS3. I just hope that I never have RROD and have to deal with their lousy customer service again.

 

 

So you have never had RROD and yet you have had a problem with customer service?  Sounds to me like your picking nits, maybe not but thats how it comes across.

Like I said every company has problems with customer service, not just present day but in the past as well.  I think your main problem is the simple fact you have to pay for live.  And more than likely you knew you had to pay for live before you bought a 360, so whats the big deal?  You have buyers remorse, its ok everyone has had it at some point in time.   I have it with my blu-ray player I mean PS3 :P

Yes, I've had a problem with their customer service. I've talked to a few of their representatives along with their supervisors. They weren't willing or able to help and they wouldn't give the number or e-mail address or any way of reaching somebody to complain with. That's pretty lousy service if they won't give you a way of filing a complaint.  I even told them that it wasn't against them personally but the company and they told me they're not allowed to give that information. Yes, that's ridiculous that they can't give you that info. I found their service even rude at times.

As for paying for Live, I did know that but didn't know you had to pay for each profile! My situation is a little long to explain but in short, the gold membership was activated under the wrong profile, one it asked me to set up. I made a thread about it last week. I was just upset that they weren't willing to help out a customer. If you want to think I'm making a big deal out it, that's fine.



I'll come up with something better eventually...