nightsurge on 24 February 2009
Microsoft has had great customer service every time I've ever needed it. Both for Windows support and for one time RRoD repairs.
Customer Service is hit and miss, and just depends on which person you happen to get, as well as many other factors. You can't completely disregard a company simply because of one customer service experience... that's unreasonable.
On a side note, when my cousin had to get his PS3 repaired twice for faulty Blu-Ray drive, he got a mess of trouble with their customer service, and 2 $100 fees for repairs. Did he swear to never buy a Sony console again? No, and he still enjoys his PS3 today.
