56% of Xbox Live members are Gold

[coasterlove]

damndl0ser said:

coasterlove said:
I still think it's crap that you have to have seperate gold membership accounts for each profile on the same console. In my opinion, that's one of the greedy unfriendly consumer business moves I've ever seen. What else would I expect from Microsoft? The sad thing is that it seems a lot of people are ok with this. I talked with a friend after my experience and he thought I was wrong and blowing it out of proportion. He had no problem with the fact they charge for each profile on a system if multiple people want to play online under their own name despite the fact the other two consoles are free.

I've enjoyed my Xbox in the short time I've had it but that has upset me though. In the next generation, I'll stick with Nintendo or also get the Sony system despite how much I don't care for them. That is how much I don't care for paying for online gaming. If I get a system and have it for a few years, that will cost me several hundred dollars more to pay online. To be honest, I already sort of regret buying the 360 a few months ago and wish I had just waited and bought the PS3 when the specials that we currently see are taking place.

Next gen, I'll know better. Goodbye Microsoft, you lost me at "hello" due to your business style and poor....no no, make that horrible customer service.

 

Not trying to be an ass here, but have you ever dealt with Sony or Nintendo's customer service?  I have, and I can tell you they are probably as bad if not worse than M$.  I had an issue with my original PS2's dvd drive and those guys were complete ass's.  It almost stopped me from buying the PS3 I have now.  I also had an issue once with a nintendo GC and they were no fun either, atleast they didn't insult me.

 

Poor customer service isn't limited to one single company, to be honest it happens a lot more than it should.  The sad thing is it will continue to happen more than ever with how everything is automated or outsourced to India.

I can't speak about Nintendo or Sony's customer service because I've never dealt with them before but that doesn't excuse Microsoft or make me feel any better about the lousy service I received. I look at it like this, I've had almost every single Nintendo system and have never had a major problem withh them. In fact, the only problem I ever had was the dusty NES problem which I guess was kind of major since it made playing older games on an older system a pain in the ass but...that was 20 years ago too.

I just think that a company that had so many issues with RROD as well as the only company that charges for online play should have outstanding customer service. It's the customers that stayed loyal to them through that period that helped them stay successful in the videogame market. That could've been a huge disaster for them. And while I am a recent 360 owner and didn't have to deal with RROD, there was still the feat it could happen and whether or not, I should buy them or get a PS3. I knew I'd have to pay for online and I wouldn't get a Blu-Ray player built in like the PS3. So it does upset me that the first time I have a problem that they could easily resolve, they choose not to. I look back and think that I would've been better off spending an extra $100 and getting the PS3. I just hope that I never have RROD and have to deal with their lousy customer service again.