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Forums - Gaming - Man spends $20,000 on digital games, only to get hacked and lose everything. Sony refuses to help.

DekutheEvilClown said:

This article is kind of trash. He says he “hacked” his own account in 30 minutes when he actually just did an account recovery with a bot that requested information from him that only he should have access to. He provided an order number from a transaction, he would only have that if he has access to the account already or access to the email address it’s registered to.

So to use this exploit they need to come to your house to find the serial number on your hardware, have access to your credit card details or have access to your email. Any one of those would be a massive problem in an of itself, and your PlayStation account is probably not the only thing in danger.


Having said that, there should be an additional layer of security for this type of recovery.

Yeah that was my thought too after reading the article. Ultimately, if your PSN account gets hacked with this method, you have MUCH bigger problems on your hands than just losing your PSN account.



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This is what happens when you don't own what you spend money on.

I still buy physical for pretty much everything. Last time I spent money on a digital game was in 2017 when I got Blaster Master Zero for the Switch at launch, and before that was maybe a couple of Virtual Console games on Wii U. I've probably spent less than $30 on digital games total over the past 15 years.

Granted, I could theoretically lose my physical media if someone breaks into my house or there's a fire, but that's what homeowner's insurance is for. It can all be replaced, because there's always a second-hand market where I can re-purchase whatever I lost, and there's no games, movies, or albums I have that are so rare as to be irreplaceable. I don't have to worry about whether a digital storefront still exists, or if I can access my account, or if the platform owner's customer service department is being difficult. I just find a copy for sale and buy it. End of story.



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Cerebralbore101 said:

https://www.pcmag.com/news/man-spent-20000-on-playstation-games-he-lost-it-all-to-a-security-loophole

All I'm going to say here is that this is why you don't buy digital games. Also, you need a lot of personal information for this exploit to work. 

To parrot the user above me: I could simply pull up an article of how a man lost $20,000USD in his physical gaming collection to a house fire. Not a great reason to avoid going digital.

Last edited by firebush03 - on 06 March 2026

This is one of many reasons why I prefer to buy my games physically.

You can't hack my copies of Cyberpunk 2077 or Mario Kart World from my gaming shelf.



DekutheEvilClown said:

This article is kind of trash. He says he “hacked” his own account in 30 minutes when he actually just did an account recovery with a bot that requested information from him that only he should have access to. He provided an order number from a transaction, he would only have that if he has access to the account already or access to the email address it’s registered to.

So to use this exploit they need to come to your house to find the serial number on your hardware, have access to your credit card details or have access to your email. Any one of those would be a massive problem in an of itself, and your PlayStation account is probably not the only thing in danger.


Having said that, there should be an additional layer of security for this type of recovery.

An order number is definitely not something that should be considered something to be kept secret. Unlike with credit card numbers, no one tells you it's something you should keep secret, and it's not common knowledge either. In fact, I would expect people to share screenshots of their purchases - order numbers included - fairly commonly. Designing any security measures to utilize order numbers is just stupid. I'm paranoid enough to not share anything like order numbers, but if you're designing security measures and don't account for people doing things like that, I'd argue you're failing at security. Security needs to account for the things people do, and yes, that includes stupid things too, within reason at least (so at least ensuring people know what they should keep secret).

The same goes for console serial numbers, although probably to a lesser extent, so it might be less bad to use as a security measure.

I think this is all on Sony. They're simply using information for purposes it shouldn't be used for.



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Cerebralbore101 said:

https://www.pcmag.com/news/man-spent-20000-on-playstation-games-he-lost-it-all-to-a-security-loophole

All I'm going to say here is that this is why you don't buy digital games. Also, you need a lot of personal information for this exploit to work. 

Per PCMag "When you initiate an account recovery, you submit a PSN ID, the registered email address, the user's full name, and one other detail:

  • The first four and last four digits of the credit card number used on the account.

  • Serial number of the first console used to create or log into your account.

  • Order number for a recent transaction made on this PlayStation account."

    P.S. Sony is stupid for not helping the man. 

Dude, the f.

It shouldnt be hard to prove that he is the owner of account. I hope for happy ending to that story.



As a cheapskate gamer I only buy cheap digital games and buy physical mostly so I can resell if I get bored of the game. I can't imagine spending $20,000 on digital games. I'm not sure how much I've paid out in digital games but likely less than £300 in total across all formats. My most expensive digital game is Mario Kart World at £31.99 but I guess they would average about £4 on steam and heavily discounted games on PSN and Nintendo. A lot of my PC games are the free weekly games from Epic. I don't think I bought a single Xbox game digitally but then my last Xbox was the Xbox One X. I've never owned a series console. Since getting my PS5 I've not bought a single digital game on it. Just PS5 retail games and the used my existing PS4 digital purchases on it often with free PS5 upgrades. I never feel like digital purchases are truly mine so I value them accordingly.