Yep, that's what they said
https://www.theverge.com/2020/12/22/22195728/cyberpunk-2077-sales-copies-sold-launch-refunds

Cyberpunk 2077 has sold more than 13 million copies, it accounts for some digital and physical refunds resulting from the game’s messy launch. That metric is counting sales between the game’s release on December 10th through December 20th.

Thanks to 13 million spineless gamers, nothing will change. 780 million revenue, that's a good scam.

Worked fine for me too, on PC. My biggest issues with the game weren't bugs, of which I only encountered a few, but more fundamental problems with the RPG systems and the open world gameplay/AI (where it's about 20 years behind Rockstar). I still enjoyed it though, especially the main storyline and the overall cyberpunk atmosphere.

Not quite sure why I'm expected to refund a game that worked fine and was mildly enjoyable, just because there's a bandwagon about the game being a disaster and a crusade against CD Projekt RED for suddenly supposedly being the shittiest company in the industry.

CD Projekt RED probably now wishes it hadn't bothered with the console versions and had just made it PC timed exclusive, with a next gen console version to have followed a year or so later. Would've avoided most of the headache and bad PR that way. Might even have meant some of the game's more fundamental gameplay issues were addressed.

Two million potentially refunded it (although a self-selecting community poll that's then extrapolated to cover known sales is not remotely reliable). That's fine - people disappointed should be and are entitled to get refunds. But maybe, just maybe, most of the 13 million+ that we know for a fact bought and didn't refund it actually quite liked the game.

People who don't think this is a big deal for CDPR are lying to themselves. CDPR, like any company, has investors. If you were an investor for them, how would you feel about 2 million refunds? Reputation is everything to a company.

I'm not sure that you can trust a community poll for something like this, I'm guessing anyone can vote on it, including haters who didn't even buy the game to start with. But like Barozi said, the sales figure that CD Projekt already released excluded the refunds, so there is no need for sales adjustments, the game still sold over 13m copies in the first 10 days, by comparison it took their previous game, Witcher 3, about a year to hit 13m sales.

Maybe those 13 million+ people (13m was just in the first 10 days, it has sold millions more since then) legit enjoy the game? I know I sure enjoy it on my Series X, best game I played in all of 2020. Why should people who enjoy the game refund it, just to stick it to the developer? They'll learn their lesson just from the backlash they already received I'm sure, bankrupting them won't teach them anything, it would just destroy one of the best developers in the whole industry. They already got the message that just because they're a beloved developer doesn't mean they can get away with murder, they know now that people will be alot less forgiving if they screw up a 2nd time.