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Forums - Sony - Cyberpunk 2077 removed from Playstation Store | CDPR working hard to bring it back

SvennoJ on 18 December 2020
JWeinCom said:

“There's an old joke - um... two elderly women are at a Catskill mountain resort, and one of 'em says, "Boy, the food at this place is really terrible." The other one says, "Yeah, I know; and such small portions."

I worked at Best Buy... A manager could always at their discretion return an opened game, but it was pretty rare that it would actually happen. First time to my knowledge that it could be done for an entire SKU.

I once had someone try to return a copy of GTAV because it was in spanish... They didn't have a receipt and the SKU for that version wasn't in our system. Obviously they'd bought the game from some small mom and pop shop that broke street date and were trying to return it to us XD.  

I tried to return a game once because it was faulty, but they would only exchange it for another copy of the same faulty game. I took the exchange, at least they got the hassle of restocking it. But indeed, people will take advantage whenever possible, hence de-listing is the best option.

It seems it just Steam and GoG now that won't refund the (PC) game. There are plenty people on the Steam forums trying to get a refund after running into game breaking performance bugs and other game breaking bugs, passed the 2 hour refund limit. It seems to be the same as with Sony returns. You need to keep trying until you get the right person to help you, if you can figure out how to get to talk to a person in the first place. The did make an exception with FS2020 since the installation time counts as play time (Steam only installs the installer, then the game downloads for hours in the installer counting as play time)

There must be a better way to handle refunds. How long is it acceptable to return your meal. What would a customer satisfaction guarantee look like for games.



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DonFerrari on 18 December 2020
mZuzek said:
COKTOE said:

Really? I had no issues with it, and although have become less discriminating over the years, I know that both the PS3 and XB360 versions were well received on their technical merits. Even lauded. A poor comparison. Furthermore, why the shout-out to PS3 specifically when both versions were considered more or less equal? Please state the reasoning behind your post.

Of course I don't know what I'm talking about since I didn't play it on the PS3. But as you say, both versions were more or less equal, I played it on the Xbox 360 and it ran at 20fps pretty much all the time. It was jarring, but it's just how it was back then. But now Cyberpunk running at 20fps is seen as unacceptable despite it being a late gen release like GTA V was.

You know that accepting a bad performance in the past don't obligate you to accept a bad performance now right?



duduspace11 "Well, since we are estimating costs, Pokemon Red/Blue did cost Nintendo about $50m to make back in 1996"

http://gamrconnect.vgchartz.com/post.php?id=8808363

Mr Puggsly: "Hehe, I said good profit. You said big profit. Frankly, not losing money is what I meant by good. Don't get hung up on semantics"

http://gamrconnect.vgchartz.com/post.php?id=9008994

Azzanation: "PS5 wouldn't sold out at launch without scalpers."

COKTOE on 18 December 2020
mZuzek said:
COKTOE said:

Really? I had no issues with it, and although have become less discriminating over the years, I know that both the PS3 and XB360 versions were well received on their technical merits. Even lauded. A poor comparison. Furthermore, why the shout-out to PS3 specifically when both versions were considered more or less equal? Please state the reasoning behind your post.

Of course I don't know what I'm talking about since I didn't play it on the PS3. But as you say, both versions were more or less equal, I played it on the Xbox 360 and it ran at 20fps pretty much all the time. It was jarring, but it's just how it was back then. But now Cyberpunk running at 20fps is seen as unacceptable despite it being a late gen release like GTA V was.

I played it on the PS3 about 2 months after launch, and there is now way it was running at "20fps pretty much all the time". This is a quote from the digital foundry breakdown: "The target this time is 30fps for both platforms, and it holds at that point for most areas. Overall the PS3 puts out the lower frame-rate for synchronised in-engine cut-scenes, typically by a matter of two frames-per-second and rarely much more. Curiously, the 360 version is the only one of the two to drive upwards from the 30fps target on occasion - far from being ideal, this produces a judder effect due to the frame-rate no longer operating as a multiple of the 60Hz output signal. Regardless, the readings for both consoles stick together like glue during dips below the line, with each going as low as 20fps."

You're not remembering it as it was, or well as I do. It ran well, and the comparison to CP2077 isn't a good one.



- "If you have the heart of a true winner, you can always get more pissed off than some other asshole."

JWeinCom on 18 December 2020
SvennoJ said:
JWeinCom said:

“There's an old joke - um... two elderly women are at a Catskill mountain resort, and one of 'em says, "Boy, the food at this place is really terrible." The other one says, "Yeah, I know; and such small portions."

I worked at Best Buy... A manager could always at their discretion return an opened game, but it was pretty rare that it would actually happen. First time to my knowledge that it could be done for an entire SKU.

I once had someone try to return a copy of GTAV because it was in spanish... They didn't have a receipt and the SKU for that version wasn't in our system. Obviously they'd bought the game from some small mom and pop shop that broke street date and were trying to return it to us XD.  

I tried to return a game once because it was faulty, but they would only exchange it for another copy of the same faulty game. I took the exchange, at least they got the hassle of restocking it. But indeed, people will take advantage whenever possible, hence de-listing is the best option.

It seems it just Steam and GoG now that won't refund the (PC) game. There are plenty people on the Steam forums trying to get a refund after running into game breaking performance bugs and other game breaking bugs, passed the 2 hour refund limit. It seems to be the same as with Sony returns. You need to keep trying until you get the right person to help you, if you can figure out how to get to talk to a person in the first place. The did make an exception with FS2020 since the installation time counts as play time (Steam only installs the installer, then the game downloads for hours in the installer counting as play time)

There must be a better way to handle refunds. How long is it acceptable to return your meal. What would a customer satisfaction guarantee look like for games.

Yeah, generally you could only return a game because it's faulty. Because... realistically, Best Buy can't guarantee the quality of every game, nor can Sony. If the game disc was actually faulty and it wouldn't run, then that's something we could send back to the company and they'd reimburse us for.

A few times they'd actually have someone from gaming come and check the game on the PS3 we had in the break room to see if it actually wasn't working. Or, if it was a DS/3ds game I'd generally test in on the floor and be like "Oh see it's working fine! YAY FOR YOU!" And the customer would have to stop bullshitting and be like ... "oh... thanks... but my son/daughter really just didn't like the game". 

In the case of a game like Cyberpunk however, giving a new copy obviously won't solve the issue, so exchanging for a new copy wouldn't work. Since the company admitted the game was unplayable, I'm guessing that they'll basically have to repay Best Buy for any returned copies or risk a lawsuit. If CDProject hadn't already made a public statement, idk what Bestbuy would do. It'd be a rough position.

Having worked on the retail side though... People will try to take advantage. So, if your criteria is that you can return it whenever you like, then you'll get tons of people who play the game, beat it, and two weeks later come in saying "oh the game doesn't work at point x". It may be different with digital copies, but it's hard to manage from a retailer perspective. Like I said at Best Buy, we'd actually sometimes ask what the bug was and try to play that part of the game, but that's not always possible. Unfortunately, shitty customers ruin it for everyone. 



JWeinCom on 18 December 2020

Drifting away from the point a bit with all the GTAV talk.



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Lafiel on 18 December 2020
mZuzek said:
COKTOE said:

Really? I had no issues with it, and although have become less discriminating over the years, I know that both the PS3 and XB360 versions were well received on their technical merits. Even lauded. A poor comparison. Furthermore, why the shout-out to PS3 specifically when both versions were considered more or less equal? Please state the reasoning behind your post.

Of course I don't know what I'm talking about since I didn't play it on the PS3. But as you say, both versions were more or less equal, I played it on the Xbox 360 and it ran at 20fps pretty much all the time. It was jarring, but it's just how it was back then. But now Cyberpunk running at 20fps is seen as unacceptable despite it being a late gen release like GTA V was.

low fps is only a small part of the problems Cyberpunk has on PS4 - the game crashes A LOT and if it runs subsystems like AI, physics, animations or story progression often bug out making it pretty much unplayable

GTA5 ran with low fps on PS3, but it was decently playable



toru_bozu on 18 December 2020
COKTOE said:

Of course everything is immediately a fanboy war due to the presence of sales2099, in a thread that needs no such angle. The Kerotan of Xbox. And even Kero would blush like a schoolgirl at this guy's persistence in injecting a fanboy narrative into any given thread. Forum cancer.

Sorry, I have to agree with this. Such a turn-off reading his so call "console war". Only a couple of posts, console exclusive & Phil Spencer were his first response. Yikes!

*Edit*

Apologize to the Mod. I only read the thread warning after I hit the reply button. But, sorry nevertheless. Will carry on reading the thread ?

Mod Note- This has already been addressed in a thread warning, and the mod team will discuss any other action to be taken. As the thread warning, which was on the same page as the post you're quoting, stated, it's time to drop this and get back to the actual topic. This post is just going to draw us back into console warrior bickering and flaming. This is an unofficial warning. Anything further you have to say about this should be addressed to mods via PM.

Mod note 2- It happens. Don't worry about it. Long as it's not a pattern, no biggie.

Last edited by JWeinCom - on 18 December 2020

TonsofPuppies on 18 December 2020

*Edited after reading thread warning post*

Last edited by TonsofPuppies - on 18 December 2020

DonFerrari on 18 December 2020

I have two hopes after this issue with CDPR. First that the game get fixed and is how it was intended in about 6 months and that other companies stop launching fault products and if they launch then similar reception is done and they get in trouble for it.



duduspace11 "Well, since we are estimating costs, Pokemon Red/Blue did cost Nintendo about $50m to make back in 1996"

http://gamrconnect.vgchartz.com/post.php?id=8808363

Mr Puggsly: "Hehe, I said good profit. You said big profit. Frankly, not losing money is what I meant by good. Don't get hung up on semantics"

http://gamrconnect.vgchartz.com/post.php?id=9008994

Azzanation: "PS5 wouldn't sold out at launch without scalpers."

ice on 18 December 2020

Get rekt CDPR, MS should restrict it on base Xbox Ones as well. Unacceptable.