Another first afaik

https://forums.bestbuy.com/t5/Gaming-Support/Cyberpunk-2077-Refund/td-p/1372500/page/2

4 hours ago - last edited 4 hours ago

Maybe not when they bought it exactly now but seems all can ask a refund and xbox support stated that a vast majority already got a refund when asked, they are just expanding it to make it easier to get a refund for Cyberpunk.

It must suck though if you don't mind the bugs and want to buy the game and can't because you have the only digital console. Anyway I wished MS/Sony colloborated more on those kind of issues but then again we have so many bug infested games.

Of course everything is immediately a fanboy war due to the presence of sales2099, in a thread that needs no such angle. The Kerotan of Xbox. And even Kero would blush like a schoolgirl at this guy's persistence in injecting a fanboy narrative into any given thread. Forum cancer.

Jeez, chill out. Misread it, thought it was completed in around 35 hours.

Sounds reasonable. Alpha testing is a paid job, after all. 

It'll come back....but I can't see it ever be a full priced game again. I reckon instead of £49.99 it'll be £29.99.

THREAD WARNING

In a topic that really had nothing to do with XBox, and definitely nothing to do with hardware performance of XBox SX vs PS5, suddenly that's what's being discussed. This is a pattern with certain users, namely the ones being quoted, and is against the rules as it is trolling and derailing.

To those who are stepping in to call out certain users for these behaviors, please don't. In general, most of these kinds of posts only make the situation worse, which is why there are also rules against this. Report the posts, as several users did, and the mod team will respond as soon as possible. I recognize this isn't always as soon as people would like (we're not on call 24/7), but it's the best way to handle it.

As a reminder, this topic is about returns and refunds for Cyberpunk 2077, specifically on the Playstation Store. Naturally, if you want to talk about something related (i.e. Bestbuy's return policy on the game) or return policies from other companies in similar situations, that's a-ok. I trust that you guys can exercise judgment and figure out what is off topic, but as a hint, if it's about whether Microsoft or Sony (or which of their consoles) is the bestest, it's almost certainly off topic. 

Further off topic posts are probably going to lead to bans. That includes responses to this post. Any questions about what I've said should be done through PMs to me or CGI. So let's get back on track.

“There's an old joke - um... two elderly women are at a Catskill mountain resort, and one of 'em says, "Boy, the food at this place is really terrible." The other one says, "Yeah, I know; and such small portions."

I worked at Best Buy... A manager could always at their discretion return an opened game, but it was pretty rare that it would actually happen. First time to my knowledge that it could be done for an entire SKU.

I once had someone try to return a copy of GTAV because it was in spanish... They didn't have a receipt and the SKU for that version wasn't in our system. Obviously they'd bought the game from some small mom and pop shop that broke street date and were trying to return it to us XD.  

We actually did have a big issue with returns on GTA V for the PS3. When it launched, that was around the time the 12GB PS3 was released (or whatever size it was) which was too small for the mandatory install. So, a lot of people literally couldn't play it. I don't recall if people tried to return it or what we said. We just tried to make sure when they bough it they knew they'd need a flash drive, and those who bought it without knowing mostly just bought a flash drive. Which was great for us because we made about as much profit selling a 9.99 flash drive as we did on the game. XD.

But, if a customer had actually bought it in the store from one of the gaming associates (the receipts identify the associate who sold it IIRC), and they didn't tell them about the harddrive situation, my intuition tells me our manager would have allowed the refund, and been very pissed with the associate who sold it. I'm pretty sure we wound up returning a few copies that were preordered and picked up, since those didn't go through the gaming department.

Really? I had no issues with it, and although have become less discriminating over the years, I know that both the PS3 and XB360 versions were well received on their technical merits. Even lauded. Furthermore, why the shout-out to PS3 specifically when both versions were considered more or less equal? Please state the reasoning behind your post.