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JWeinCom on 18 December 2020
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mZuzek said:
JWeinCom said:

I worked at Best Buy... A manager could always at their discretion return an opened game, but it was pretty rare that it would actually happen. First time to my knowledge that it could be done for an entire SKU.

I once had someone try to return a copy of GTAV because it was in spanish... They didn't have a receipt and the SKU for that version wasn't in our system. Obviously they'd bought the game from some small mom and pop shop that broke street date and were trying to return it to us XD.  

It's funny because trying to play Cyberpunk on a PS4 is pretty much the same as trying to play GTA V on a PS3.

We actually did have a big issue with returns on GTA V for the PS3. When it launched, that was around the time the 12GB PS3 was released (or whatever size it was) which was too small for the mandatory install. So, a lot of people literally couldn't play it. I don't recall if people tried to return it or what we said. We just tried to make sure when they bough it they knew they'd need a flash drive, and those who bought it without knowing mostly just bought a flash drive. Which was great for us because we made about as much profit selling a 9.99 flash drive as we did on the game. XD.

But, if a customer had actually bought it in the store from one of the gaming associates (the receipts identify the associate who sold it IIRC), and they didn't tell them about the harddrive situation, my intuition tells me our manager would have allowed the refund, and been very pissed with the associate who sold it. I'm pretty sure we wound up returning a few copies that were preordered and picked up, since those didn't go through the gaming department.