Another first afaik
https://forums.bestbuy.com/t5/Gaming-Support/Cyberpunk-2077-Refund/td-p/1372500/page/2
Re: Cyberpunk 2077 Refund?
[ Edited ]4 hours ago - last edited 4 hours ago
Good Morning,
Obviously, Cyberpunk 2077 had a ton of anticipation coming into its release, and while I’ve not played it myself, it would appear that perhaps for some, it hasn’t lived up completely to that anticipation. While many are enjoying the game, and it appears that there is a patch coming on 12/21/2020 that should hopefully help improve the game even further, we can certainly understand why some might be wanting to return the game, even after it is opened and played.
Normally, Best Buy is unable to offer returns of opened game software per our Return & Exchange Promise here. However, after some deliberation, and seeing that the vendor will be allowing returns through 12/21/2020, Best Buy will also be allowing returns for select opened Cyberpunk 2077 SKU’s through December 21, 2020. Beyond that date, we will return to our normal Return & Exchange Promise for the game. Here are the game SKU’s that will be returnable:
6255151 - Cyberpunk 2077 PS4
6255136 - Cyberpunk 2077 Xbox One
6352276 - Cyberpunk 2077 Collector’s Edition PS4
6352440 - Cyberpunk 2077 Collector’s Edition Xbox One
6414180 - Cyberpunk 2077 Xbox One Digital
You can bring your game to your local Best Buy store, or if you had your purchase shipped to your home, can return it via mail. If you need assistance obtaining a return label, please contact us at (888) 237-8289. Please also keep in mind that if you received the steelbook offer with the game, that will need to be returned as well, or the value of the steelbook will be deducted from your refund.
Thanks for being Best Buy customers!
