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Forums - Gaming - Should psn offer refunds?

naruball said:
Lafiel said:

well, Sony could add another restriction - just 1 refund per week (or x per month) to prevent crazy abuse of that option

good point. But what about the second part?

slow starting games already face that issue with pre-owned copies, this isn't a new thing for devs/publishers

they will have to rely on reviews/word of mouth making those ppl that easily lose interest stick it out anyway to get to the point where it all comes together

btw if a refund system is in place I can see more ppl give games a try that they aren't entirely sure about, so there is a chance the games actually win more ppl over than they lose out on from refunds



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All three should. I have been screwed by Sony and Nintendo's no refund policies so far.



It's actually against the law for any company to tell a consumer they aren't entitled to a refund in Australia... Sony's refund policy is in-line with European standards here and is counter to our own laws.

Sadly, it needs to be taken farther for these companies to bother to change their policies though.

Electronic Arts had a no refund policy at one point, let's just say that didn't fly with me. - Feel free to flex your consumer rights and take it farther... The very least these companies will get a healthy fine.




www.youtube.com/@Pemalite

Lafiel said:
naruball said:

good point. But what about the second part?

slow starting games already face that issue with pre-owned copies, this isn't a new thing for devs/publishers

they will have to rely on reviews/word of mouth making those ppl that easily lose interest stick it out anyway to get to the point where it all comes together

btw if a refund system is in place I can see more ppl give games a try that they aren't entirely sure about, so there is a chance the games actually win more ppl over than they lose out on from refunds

Considering how few developers release demos (at least on consoles) and how Ubisoft showed that demos decrease sales, I highly doubt that. Reviews don't mean much to the average gamer. And nowadays it's all about instant satisfaction.



Darwinianevolution said:
Every digital distribution service should offer the option of refunds.

qft



唯一無二のRolStoppableに認められた、VGCの任天堂ファミリーの正式メンバーです。光栄に思います。

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Ka-pi96 said:

Well yeah, it could be good for publishers, but for Sony and Microsoft, well they don`t pay the packaging costs or anything anyway so that wouldn`t really make any difference.

Anyways, based on this chart and assuming what Sony/MS get for a digital sale is the same as what a retailer would get plus their usual platform royalty, or $22 then that`s the absolute maximum that they could offer as an exchange price without losing money every time someone does this. Even then they could still be losing money if they were to spend that on a less than full price game. Let`s say they only gave $10, less than half of the maximum, if people were to do that each time they bought/sold a full price game then Sony would still be making $12 per game. If they were to buy a discounted (or indie) game for say $20 though then Sony/MS`s share of that would be around $7.33 (based on the percentages used in the chart above), considering the $10 they initially gave out they`d be taking a loss of $2.67 per game bought/sold at that price.

So apart from taking a risk that every game exchanged could end up as a net loss to them, they`d also be seeing the majority of the benefit of any such system (ie. increased digital sales) go to publishers rather than themselves.

If it were publishers paying money back from these exchanges (even if they shared the burden with Sony/MS) it would be even worse for them since unlike Sony there is no guarantee that they`d get any money from a new sale (regardless of whether it was enough to cover the exchange payout) since people could spend the money on a game from a different publisher instead.

So while such a system could benefit either Sony/MS or 3rd party publishers, the other party is likely going to see only negatives rather than positives to it thus making it seem unlikely.

Of course a publisher exclusive exchange such as `exchange your licence for x Ubisoft game to get $10 off of a new Ubisoft game` could work, but a universal system seems like it would have more problems than it would benefits.

Which is why I chose the 1/4 value of what you paid/current value, whichever is less. Of a $60 game, $22 is just over a third. Maybe a 5th then... I really don't think 3rd parties would have an issue with this, as they have big issues with people going into stores like CEX or Game, exchanging a game and buying another used game instead, absolutely no money goes to them at all, just the game store, while this process allows sales to be done in the controlled environment of the PS/XB stores where all sales are new all the time.

It's no real loss of income than just a sale being put on a game. Overwatch is currently £55 from the store, a few weeks back it was £35. Who's losing the £20? No one because it's still a new copy sold.

I understand the concern though, it's a hard system to fine tune, so to speak. But it beats complete refunds which the stores seem unlikely to do and even then, Steams refund is done on time, this won't be.



Hmm, pie.

Versus_Evil said:

Sony did refund NMS purchases tho.

I thought I read that somewhere!



A while back, I bought some dlc for Dance Dance Revolution and it was the wrong DDR game. No refund. I think that any time you buy something, there should be a way for unsatisfied customers to get their money back.



Pemalite said:
It's actually against the law for any company to tell a consumer they aren't entitled to a refund in Australia... Sony's refund policy is in-line with European standards here and is counter to our own laws.

Sadly, it needs to be taken farther for these companies to bother to change their policies though.

Electronic Arts had a no refund policy at one point, let's just say that didn't fly with me. - Feel free to flex your consumer rights and take it farther... The very least these companies will get a healthy fine.

Can you get refunds on physical games in Australia? I tried to return Fallout NV the next day here, no dice. You can use a PC for a month then return it, yet software is exempt from any consumer protection.

Digital should have the option. There is no restocking fee or other nonsense, yet you can't even get any money left in your 'wallet' back.



SvennoJ said:

Can you get refunds on physical games in Australia? I tried to return Fallout NV the next day here, no dice. You can use a PC for a month then return it, yet software is exempt from any consumer protection.

Digital should have the option. There is no restocking fee or other nonsense, yet you can't even get any money left in your 'wallet' back.

Never had a drama returning physical games. :)




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