@morenoingrato the waiter knows about what he serve, he will tell you exactly what you'll get if hes a good one, he do not need to know how to cook it, he only need to know whats in that plate/meal and respond to your question Menu related.
Compairing this is like if I told that the employee would have to know how to build a console, totally unrelated.

I have long decided not to support a company like EBGames/Gamestop and so should you. Though it's hardly because of biased employees. I think it's super sad to see innocent consumers get fooled by their deceiving policies. Stick to Walmart people.

The bare minimun for a low-wage salesman is to know which consoles are which, stock, availability, and maybe genres.

Waiters know a little of what food contains, but may not know how it is prepared exactly.

Yeah, I won't go to EB/Gamestop, simply because of their piracy resale policy.

@boutros its fine that they do not know everything spec wise as long as they do not lie or talk bs about the console they are not personnaly into. I am an account manager myself when I'm being asked something I'm not 100% sure about something I'm being asked I'd rather tell that I'll look into this and let them know when I have an intelligent response.

Well, I've been a waiter before, and I know several, some from high end restaurants, some not.  All of them have a fundamental understanding of what's in the food they sell, and for the questions that they don't have the answers to, they seek clarification from their manager (or Chef, if need be).   Preparation is irrelevant to the topic at hand, since the parallel would be a gamestop employee being able to detail the manufacturing process of a console.  Additionally, waitstaff generally rely on tips as part of their wages, being an unhelpful, ignorant waiter, get's you lower tips.  Good ones, are far from 'low-wage' (though, to be fair, some waitstaff get screwed simply because of tip pooling, and other things that interfere with their ability to pad the traditionally lower wage of waitstaff).

Moreover, he knew how much RAM was in the One, what was it, just a lucky guess?  

Maybe they aren't ignorants, maybe it's just that we are too wise. Oh man, look at what VGChartz turned us into!

@legendary_w well I must admit not everyone is reading about video games and browsing video games forum or channel everyday. I find myself reading or watching more about video games than playing them...

The only big time i had bais and an employee being rude was when xbox 360 and ps3 first released. I was going to purchase a ps3 when one of the employees told me not to buy a ps3 and to get a xbox. I always wanted a ps3 and nothing would change that so i decided to play dumb. I asked him why and he told me that the ps3 didnt have games and that halo and gears were much better then anything on ps3 and that blu ray was the reason and it was inferior to hddvd. After that i told him i wanted uncharted and Metal gear solid 4 more then anything and he quickly said that they were both coming to xbox 360. I knew he was wrong so i told him that in order for metal gear solid 4 to be on 360 it would have to be about 7 discs. He laughed it off and said that those statements were not true and that kojima was paid from sony to say that. At the time the ps3 wasnt seen in a good light so he used that too with the price and inferior ports

I had enought so i confronted him saying he didnt know what he was talking about and that he was a poor sales men. If i wanted a ps3 then let me purchase a ps3. So i put down the ps3, complained to the manager and went to a different store to purchase it.

other then that i dont really have any complaints with ebgames other then that i think there employees need to be more knowledgeable.

Plain, simple, and to the point.

GameStop is pretty horrible much of the time. However WalMart, Kmart, etc. aren't much better in the electronics section as well. They are all mis-informed (in WalMart's case especially) or biased.