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Forums - Sony - Official Playstation Vita Thread! The Last Stand - Ys VIII, Mary Skelter, Yomawari Midnight Shadows, Persona 3&5 Dancing, Atelier Lidy & Soeur, DanganRonpa V3, Demon Gaze II & MORE!

 

How many vita games do you have in your library?

0-10 184 31.51%
 
11-20 109 18.66%
 
21-30 69 11.82%
 
30+ 215 36.82%
 
Total:577
ithis said:
Euphoria14 said:
Wow, customer service sucks...

Called Gamestop and they won't take it back since I didn't pay them for a warranty... the thing isn't even 7 days old...

Called Sony and they said they will fix it, but the time from shipping to getting back to me would be 3 weeks or more...


That is some fucked up shit. I asked why they can't send a replacement unit first and then when it is recieved I just send mine. She said "Well sir, we can't prove that the unit was defective."

I got annoyed when she said that and I replied: "Are you serious? The system is less than a week old. What do you think I did, grabbed a flat head screwdriver and peeled the grip back myself because I was in the mood to inconvenience myself?"

She was going to set me up for the exchange and instead I told her that it wasn't very consumer friendly to tell me that I gave them $250 for me to wait almost a month to play what I purchased and told her i'll call her back.

Don't know what I should do now because fuck waiting 3+ weeks... They wouldn't even agree to do 2-3 day shipping both ways to help me out. For fucks sake, do they not understand the system is brand FUCKING new? Obviously the shit was defective. Help me out here Sony!


I wouldn't take your word for it that you will send it back. What if you were lying.

But I don't get the Gamestop thing: have to pay for waranty? Can you return it at least?

You do know that they get your name, address, etc... all on record right? Plus the whole thing is recorded. I don't think that is their issue. As I told them, my fiance's Kindle Fire had it's screen crack the other day and they are fixing it for free, but what they do is they send you the replacement unit first and then you send the bad unit back in the package the replacement came in.

Companies like AT&T, Verizon, etc... all do it that way too. It also isn't a good thing to just assume that people calling you for assistance are liars. Not really good customer relations if you ask me.

 

As for the second part, the answer is Yes. Gamestop won't take any hardware returns if it was opened, unless of course you purchased a warranty in store. To be honest though that is total bullshit because that is basically telling you that unless you give them $25-$50 more you are shit out of luck the moment you open that box, even if the unit is defective.

Consumers have shitty protection here in the US. Don't know how it is in Europe or Japan though.



iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.

Currently playing:

Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)     

    

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ithis said:
Euphoria14 said:
Wow, customer service sucks...

Called Gamestop and they won't take it back since I didn't pay them for a warranty... the thing isn't even 7 days old...

Called Sony and they said they will fix it, but the time from shipping to getting back to me would be 3 weeks or more...


That is some fucked up shit. I asked why they can't send a replacement unit first and then when it is recieved I just send mine. She said "Well sir, we can't prove that the unit was defective."

I got annoyed when she said that and I replied: "Are you serious? The system is less than a week old. What do you think I did, grabbed a flat head screwdriver and peeled the grip back myself because I was in the mood to inconvenience myself?"

She was going to set me up for the exchange and instead I told her that it wasn't very consumer friendly to tell me that I gave them $250 for me to wait almost a month to play what I purchased and told her i'll call her back.

Don't know what I should do now because fuck waiting 3+ weeks... They wouldn't even agree to do 2-3 day shipping both ways to help me out. For fucks sake, do they not understand the system is brand FUCKING new? Obviously the shit was defective. Help me out here Sony!


I wouldn't take your word for it that you will send it back. What if you were lying.

But I don't get the Gamestop thing: have to pay for waranty? Can you return it at least?

 Here in the UK you're covered by law for defective things under warranty and stuff. So if I bought a defective Vita from GAME they'd have to take it back, under the law. I'd assume it's the same in the USA? 

 If not I'm afriad to say you'll just have to wait the 3 weeks I guess...



ithis said:
d21lewis said:
Machina said:

I'm not sure sorry, my version of Hot Shots Tennis is a UMD not a PSN download.

The answer is "no".  I downloaded it to the PS3 right before I got my Vita and I can't port it to the Vita.  Sucks since that was my #1 PSP game of all time!


That's wierd. The PSV has a PSP emulator that can play any PSP game as far as I know. What's special about it that you can't transfere the downloaded game and you can do it with others?


Not all games.. some aren´t compatible.. there's a list on PSN Blog.. but are some game's that aren´t in that official list and are playable... with the time the comtability will rise.. I just hope that some games debut on Digital.. like valkyrie Profile Leneth.. and PS2 classics were compatible too^^



 

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Wagram said:
Euphoria14 said:
Wow, customer service sucks...

Called Gamestop and they won't take it back since I didn't pay them for a warranty... the thing isn't even 7 days old...

Called Sony and they said they will fix it, but the time from shipping to getting back to me would be 3 weeks or more...


That is some fucked up shit. I asked why they can't send a replacement unit first and then when it is recieved I just send mine. She said "Well sir, we can't prove that the unit was defective."

I got annoyed when she said that and I replied: "Are you serious? The system is less than a week old. What do you think I did, grabbed a flat head screwdriver and peeled the grip back myself because I was in the mood to inconvenience myself?"

She was going to set me up for the exchange and instead I told her that it wasn't very consumer friendly to tell me that I gave them $250 for me to wait almost a month to play what I purchased and told her i'll call her back.

Don't know what I should do now because fuck waiting 3+ weeks... They wouldn't even agree to do 2-3 day shipping both ways to help me out. For fucks sake, do they not understand the system is brand FUCKING new? Obviously the shit was defective. Help me out here Sony!


You should be able to take the Vita back to Gamestop if it is defective. They have like a 7-14 day return policy. You will probably only be able to exchange it for another though. If not rip them a new one, and they'll cave eventually.



I read all of that, but then right at the end of every area they state this, which pretty much means their entire return policy is bullshit.

  • We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.
  •  



    iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.

    Currently playing:

    Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)     

        

    Got a retro room? Post it here!

    Just called (2) other stores, got the answer I wanted, which is that I can do a swap, but that I have to do it at the store I purchased it from.

    So I went and called the store again, told them what was said to me and what was listed on the Gamestop site under their return and exchange policy and then she proceeded to tell me : "Well, I am sure that does not count for newly released hardware."

    So then I want and said: "Well, it isn't listed anywhere on gamestop, so apparently it is not. If you do not list that for the customer to see then how can you sit here and say that is part of the policy?"

    Long story short, they are going to do the exchange now.


    Wow, they really are dumb...

    I forgive her though since she is the dumb one who sold me Uncharted with a Hot Shot UPC sticker on it and her mistake saved me $10.



    iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.

    Currently playing:

    Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)     

        

    Got a retro room? Post it here!

    Around the Network

    off topic.. BUT
    do you have to play Dragon Age 1 before 2?



    Euphoria14 said:
    Just called (2) other stores, got the answer I wanted, which is that I can do a swap, but that I have to do it at the store I purchased it from.

    So I went and called the store again, told them what was said to me and what was listed on the Gamestop site under their return and exchange policy and then she proceeded to tell me : "Well, I am sure that does not count for newly released hardware."

    So then I want and said: "Well, it isn't listed anywhere on gamestop, so apparently it is not. If you do not list that for the customer to see then how can you sit here and say that is part of the policy?"

    Long story short, they are going to do the exchange now.


    Wow, they really are dumb...

    I forgive her though since she is the dumb one who sold me Uncharted with a Hot Shot UPC sticker on it and her mistake saved me $10.


    hahaha congrats man :D Glad that got sorted out

    and guys I will make some final fantasy wallpapers later on...which final fantasy games do you guys want them for?



    In-Kat-We-Trust Brigade!

    "This world is Merciless, and it's also very beautiful"

    For All News/Info related to the PlayStation Vita, Come and join us in the Official PSV Thread!

    M.U.G.E.N said:
    Euphoria14 said:
    Just called (2) other stores, got the answer I wanted, which is that I can do a swap, but that I have to do it at the store I purchased it from.

    So I went and called the store again, told them what was said to me and what was listed on the Gamestop site under their return and exchange policy and then she proceeded to tell me : "Well, I am sure that does not count for newly released hardware."

    So then I want and said: "Well, it isn't listed anywhere on gamestop, so apparently it is not. If you do not list that for the customer to see then how can you sit here and say that is part of the policy?"

    Long story short, they are going to do the exchange now.


    Wow, they really are dumb...

    I forgive her though since she is the dumb one who sold me Uncharted with a Hot Shot UPC sticker on it and her mistake saved me $10.


    hahaha congrats man :D Glad that got sorted out

    and guys I will make some final fantasy wallpapers later on...which final fantasy games do you guys want them for?


    VI



    iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.

    Currently playing:

    Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)     

        

    Got a retro room? Post it here!

    ok guys made some more :) lemme know if you like em and if there are anything else you would like. And again RIGHT CLICK -> View Image for the Full resolution image. Enjoy



    In-Kat-We-Trust Brigade!

    "This world is Merciless, and it's also very beautiful"

    For All News/Info related to the PlayStation Vita, Come and join us in the Official PSV Thread!

    Euphoria14 said:
    M.U.G.E.N said:
    Euphoria14 said:
    Just called (2) other stores, got the answer I wanted, which is that I can do a swap, but that I have to do it at the store I purchased it from.

    So I went and called the store again, told them what was said to me and what was listed on the Gamestop site under their return and exchange policy and then she proceeded to tell me : "Well, I am sure that does not count for newly released hardware."

    So then I want and said: "Well, it isn't listed anywhere on gamestop, so apparently it is not. If you do not list that for the customer to see then how can you sit here and say that is part of the policy?"

    Long story short, they are going to do the exchange now.


    Wow, they really are dumb...

    I forgive her though since she is the dumb one who sold me Uncharted with a Hot Shot UPC sticker on it and her mistake saved me $10.


    hahaha congrats man :D Glad that got sorted out

    and guys I will make some final fantasy wallpapers later on...which final fantasy games do you guys want them for?


    VI

    Your wish is my command (tho I couldn't find many good HQ images for that game :S)



    In-Kat-We-Trust Brigade!

    "This world is Merciless, and it's also very beautiful"

    For All News/Info related to the PlayStation Vita, Come and join us in the Official PSV Thread!