Official Playstation Vita Thread! The Last Stand - Ys VIII, Mary Skelter, Yomawari Midnight Shadows, Persona 3&5 Dancing, Atelier Lidy & Soeur, DanganRonpa V3, Demon Gaze II & MORE!

[Euphoria14]

Wagram said:

Euphoria14 said:
Wow, customer service sucks...

Called Gamestop and they won't take it back since I didn't pay them for a warranty... the thing isn't even 7 days old...

Called Sony and they said they will fix it, but the time from shipping to getting back to me would be 3 weeks or more...


That is some fucked up shit. I asked why they can't send a replacement unit first and then when it is recieved I just send mine. She said "Well sir, we can't prove that the unit was defective."

I got annoyed when she said that and I replied: "Are you serious? The system is less than a week old. What do you think I did, grabbed a flat head screwdriver and peeled the grip back myself because I was in the mood to inconvenience myself?"

She was going to set me up for the exchange and instead I told her that it wasn't very consumer friendly to tell me that I gave them $250 for me to wait almost a month to play what I purchased and told her i'll call her back.

Don't know what I should do now because fuck waiting 3+ weeks... They wouldn't even agree to do 2-3 day shipping both ways to help me out. For fucks sake, do they not understand the system is brand FUCKING new? Obviously the shit was defective. Help me out here Sony!

You should be able to take the Vita back to Gamestop if it is defective. They have like a 7-14 day return policy. You will probably only be able to exchange it for another though. If not rip them a new one, and they'll cave eventually.

I read all of that, but then right at the end of every area they state this, which pretty much means their entire return policy is bullshit.

We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.