ithis said:
Euphoria14 said:
Wow, customer service sucks...
Called Gamestop and they won't take it back since I didn't pay them for a warranty... the thing isn't even 7 days old...
Called Sony and they said they will fix it, but the time from shipping to getting back to me would be 3 weeks or more...
That is some fucked up shit. I asked why they can't send a replacement unit first and then when it is recieved I just send mine. She said "Well sir, we can't prove that the unit was defective."
I got annoyed when she said that and I replied: "Are you serious? The system is less than a week old. What do you think I did, grabbed a flat head screwdriver and peeled the grip back myself because I was in the mood to inconvenience myself?"
She was going to set me up for the exchange and instead I told her that it wasn't very consumer friendly to tell me that I gave them $250 for me to wait almost a month to play what I purchased and told her i'll call her back.
Don't know what I should do now because fuck waiting 3+ weeks... They wouldn't even agree to do 2-3 day shipping both ways to help me out. For fucks sake, do they not understand the system is brand FUCKING new? Obviously the shit was defective. Help me out here Sony! |
I wouldn't take your word for it that you will send it back. What if you were lying.
But I don't get the Gamestop thing: have to pay for waranty? Can you return it at least?
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You do know that they get your name, address, etc... all on record right? Plus the whole thing is recorded. I don't think that is their issue. As I told them, my fiance's Kindle Fire had it's screen crack the other day and they are fixing it for free, but what they do is they send you the replacement unit first and then you send the bad unit back in the package the replacement came in.
Companies like AT&T, Verizon, etc... all do it that way too. It also isn't a good thing to just assume that people calling you for assistance are liars. Not really good customer relations if you ask me.
As for the second part, the answer is Yes. Gamestop won't take any hardware returns if it was opened, unless of course you purchased a warranty in store. To be honest though that is total bullshit because that is basically telling you that unless you give them $25-$50 more you are shit out of luck the moment you open that box, even if the unit is defective.
Consumers have shitty protection here in the US. Don't know how it is in Europe or Japan though.
iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.
Currently playing:
Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)
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