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Forums - Sony - US PSN back up... and Sony screws up again.

pearljammer on 16 May 2011
Raider84 said:
Kasz216 said:
Raider84 said:

I changed my PW perfectly fine. You can log in with your old info and it will propt you to change your PW to a new Password. If you are sitting around waiting for an email to reach your inbox, than you my friend are an idiot. Truly a stupid human being. 

Except that doesn't work if you aren't using the same PS3 you signed up for... as has been mentioned in this thread.

You may want to revisit your last sentence and who that may apply to.


Umm I'm using a different PS3 than the one I signed up for and I changed my PW perfectly fine using my new PS3. You are right in line with some of these other kiddos. I think "YOU" might want to revist my last senence and see who it applies to, chief. 

Some of us are in some unique situations though and have not used PSN on our new consoles. We have to wait for those emails. There is no avoiding it. I've reached customer service twice now, the first time they'd told me to call back if it doesn't get sent within 24 hours, the second time they'd said that I should wait just a bit longer then call back (that was 5 hours ago).

It's not as if I hadn't tried doing it on my PS3. If you were to look on the official blog, you'll notice many people having the same issue as I am - "There is an error with the server" is the response when trying to login.

Calling people stupid and idiots for simply doing what they must and what they are told by Sony is absurd.



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Kasz216 on 16 May 2011
pearljammer said:
Raider84 said:
Kasz216 said:
Raider84 said:

I changed my PW perfectly fine. You can log in with your old info and it will propt you to change your PW to a new Password. If you are sitting around waiting for an email to reach your inbox, than you my friend are an idiot. Truly a stupid human being. 

Except that doesn't work if you aren't using the same PS3 you signed up for... as has been mentioned in this thread.

You may want to revisit your last sentence and who that may apply to.


Umm I'm using a different PS3 than the one I signed up for and I changed my PW perfectly fine using my new PS3. You are right in line with some of these other kiddos. I think "YOU" might want to revist my last senence and see who it applies to, chief. 

Some of us are in some unique situations though and have not used PSN on our new consoles. We have to wait for those emails. There is no avoiding it. I've reached customer service twice now, the first time they'd told me to call back if it doesn't get sent within 24 hours, the second time they'd said that I should wait just a bit longer then call back (that was 5 hours ago).

It's not as if I hadn't tried doing it on my PS3. If you were to look on the official blog, you'll notice many people having the same issue as I am - "There is an error with the server" is the response when trying to login.

Calling people stupid and idiots for simply doing what they must and what they are told by Sony is absurd.

Pretty much. 

I took Consumer Psychology and was recruited to go to college for it....

knowing how things like this work doesn't help you explain why any better.

I mean shit, I don't even really care about the whole sony breach, yet feel the need to argue against people who for unknown reasons are defending a company that has clearly messed up.

When a company messes up they deserve all grief and frustration directed back at them... because it's all grief and frustration caused BY them.



Notorius.A.i.G on 16 May 2011

I downloaded the update and changed my password. This took about five minutes.



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nitekrawler1285 on 16 May 2011
Kynes said:
nitekrawler1285 said:
Grimes said:
V-r0cK said:
rocketpig said:
V-r0cK said:

I cant imagine how you'd be like if instead your internet provider was down or even maybe electricity in your house.

I can't imagine how this forum'd be if people didn't insist on making lame excuses for their company of choice.

If Sony is going to send me a password change email, it's not too much to ask that the fucking website be up and running.

Believe me im upset, but to not the extent to be all F*CK THIS F*CK THAT!

 .....but you know what really is fucking retarded? fucking retarded costumers that fucking complain too much shit about fuckin shit they dont even pay for.  If this was XBL i understand cause you fucking pay for that but fucking PS3 owners dont pay fuck all for PSN so PS3 owners that fucking complain need to fuck off or chill of the fuck out!!! So fuck all those that complain about shit they fucking didnt pay for!!! Life's a bitch, get fucking use to it cause im sure there are worse things that'll fuck people over in their life than something as small as PSN.

If gmail went down for 3 weeks plus, I would complain bitterly and never use the service again for email. Gmail is a free service. Gmail is a for profit business like PSN, just because it's free for the user doesn't mean that people shouldn't have expectations of reliable service. Reliability is an important issue for an online service. In fact, it's one of the basic standards an internet service should be judged by.


I completely concur with most of your statements. However PSN has been free for 4 years without experiencing such any issues.  XBL has been down for 2 weeks at a time before as well in addition to some smaller outages while being a paid service.  Does one mistake which was caused by atrotious behavior of others be blamed so heavily on Sony?  Does this one issue really destroy those previous years of good service?  I understand that some are irate (hell I still can't purchase outlands which is one of my personal big titles this year)  but is it really reason to punish said company that had been doing quite well in satisfying your needs?  Is all that previous reliability erased? Even as a paid serivce most sure didn't think the same of XBL when it went down.


If you're referring to the 2007 Christmas, it never went down 2 weeks. It had capacity problems, with people having problems to log in, but it wasn't down. Get your facts right.

I was told during that incident to tell people that XBL was down if customers were experiencing issues signing in.  It was due to some servers failing because of an earthquake somewhere and they were trying their best to get things back in order.  It was rather plainly printed on a paper they handed to everyone in the office for a few evenings. 



Tony_Stark on 16 May 2011
nitekrawler1285 said:
Kynes said:
nitekrawler1285 said:
Grimes said:
V-r0cK said:
rocketpig said:
V-r0cK said:

I cant imagine how you'd be like if instead your internet provider was down or even maybe electricity in your house.

I can't imagine how this forum'd be if people didn't insist on making lame excuses for their company of choice.

If Sony is going to send me a password change email, it's not too much to ask that the fucking website be up and running.

Believe me im upset, but to not the extent to be all F*CK THIS F*CK THAT!

 .....but you know what really is fucking retarded? fucking retarded costumers that fucking complain too much shit about fuckin shit they dont even pay for.  If this was XBL i understand cause you fucking pay for that but fucking PS3 owners dont pay fuck all for PSN so PS3 owners that fucking complain need to fuck off or chill of the fuck out!!! So fuck all those that complain about shit they fucking didnt pay for!!! Life's a bitch, get fucking use to it cause im sure there are worse things that'll fuck people over in their life than something as small as PSN.

If gmail went down for 3 weeks plus, I would complain bitterly and never use the service again for email. Gmail is a free service. Gmail is a for profit business like PSN, just because it's free for the user doesn't mean that people shouldn't have expectations of reliable service. Reliability is an important issue for an online service. In fact, it's one of the basic standards an internet service should be judged by.


I completely concur with most of your statements. However PSN has been free for 4 years without experiencing such any issues.  XBL has been down for 2 weeks at a time before as well in addition to some smaller outages while being a paid service.  Does one mistake which was caused by atrotious behavior of others be blamed so heavily on Sony?  Does this one issue really destroy those previous years of good service?  I understand that some are irate (hell I still can't purchase outlands which is one of my personal big titles this year)  but is it really reason to punish said company that had been doing quite well in satisfying your needs?  Is all that previous reliability erased? Even as a paid serivce most sure didn't think the same of XBL when it went down.


If you're referring to the 2007 Christmas, it never went down 2 weeks. It had capacity problems, with people having problems to log in, but it wasn't down. Get your facts right.

I was told during that incident to tell people that XBL was down if customers were experiencing issues signing in.  It was due to some servers failing because of an earthquake somewhere and they were trying their best to get things back in order.  It was rather plainly printed on a paper they handed to everyone in the office for a few evenings. 

So basically, it wasn't down, it was just having issues handling the traffic. I think you just proved Kyne's point.



"with great power, comes great responsibility."

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nitekrawler1285 on 16 May 2011
Tony_Stark said:
nitekrawler1285 said:
Kynes said:
nitekrawler1285 said:
Grimes said:
V-r0cK said:
rocketpig said:
V-r0cK said:

I cant imagine how you'd be like if instead your internet provider was down or even maybe electricity in your house.

I can't imagine how this forum'd be if people didn't insist on making lame excuses for their company of choice.

If Sony is going to send me a password change email, it's not too much to ask that the fucking website be up and running.

Believe me im upset, but to not the extent to be all F*CK THIS F*CK THAT!

 .....but you know what really is fucking retarded? fucking retarded costumers that fucking complain too much shit about fuckin shit they dont even pay for.  If this was XBL i understand cause you fucking pay for that but fucking PS3 owners dont pay fuck all for PSN so PS3 owners that fucking complain need to fuck off or chill of the fuck out!!! So fuck all those that complain about shit they fucking didnt pay for!!! Life's a bitch, get fucking use to it cause im sure there are worse things that'll fuck people over in their life than something as small as PSN.

If gmail went down for 3 weeks plus, I would complain bitterly and never use the service again for email. Gmail is a free service. Gmail is a for profit business like PSN, just because it's free for the user doesn't mean that people shouldn't have expectations of reliable service. Reliability is an important issue for an online service. In fact, it's one of the basic standards an internet service should be judged by.


I completely concur with most of your statements. However PSN has been free for 4 years without experiencing such any issues.  XBL has been down for 2 weeks at a time before as well in addition to some smaller outages while being a paid service.  Does one mistake which was caused by atrotious behavior of others be blamed so heavily on Sony?  Does this one issue really destroy those previous years of good service?  I understand that some are irate (hell I still can't purchase outlands which is one of my personal big titles this year)  but is it really reason to punish said company that had been doing quite well in satisfying your needs?  Is all that previous reliability erased? Even as a paid serivce most sure didn't think the same of XBL when it went down.


If you're referring to the 2007 Christmas, it never went down 2 weeks. It had capacity problems, with people having problems to log in, but it wasn't down. Get your facts right.

I was told during that incident to tell people that XBL was down if customers were experiencing issues signing in.  It was due to some servers failing because of an earthquake somewhere and they were trying their best to get things back in order.  It was rather plainly printed on a paper they handed to everyone in the office for a few evenings. 

So basically, it wasn't down, it was just having issues handling the traffic. I think you just proved Kyne's point.


I essentially told people their paid survice was not available with no time frame of when the issue would be fixed.  Some people called repeatedly for 2 weeks unable to sign in(we knew because we had to enter a ticket for each time a person called and I could view their history) Some people were really out of the service that long even if the service as a whole wasn't down.  For those customers I'm sure it felt like the service was down. 



Kynes on 16 May 2011
nitekrawler1285 said:
...


I essentially told people their paid survice was not available with no time frame of when the issue would be fixed.  Some people called repeatedly for 2 weeks unable to sign in(we knew because we had to enter a ticket for each time a person called and I could view their history) Some people were really out of the service that long even if the service as a whole wasn't down.  For those customers I'm sure it felt like the service was down. 


The plural of anecdote is data...



nitekrawler1285 on 16 May 2011
Kynes said:
nitekrawler1285 said:
...


I essentially told people their paid survice was not available with no time frame of when the issue would be fixed.  Some people called repeatedly for 2 weeks unable to sign in(we knew because we had to enter a ticket for each time a person called and I could view their history) Some people were really out of the service that long even if the service as a whole wasn't down.  For those customers I'm sure it felt like the service was down. 


The plural of anecdote is data...

I'm just saying I understand the OP being upset over lack fo service.  I'm sure those costumers I had to deal with fealt the same.  I don't understand why the ill will towards the company.  I have dealt with costumers who did pay for the service and though irrate were not harboring ill will.  It just seems strange to me is all.  You would think the behavior reversed.  



thismeintiel on 16 May 2011
cory.ok said:
thismeintiel said:
cory.ok said:
Wagram said:

Took me about 7 seconds to update my password.


me too, i tried logging in, was told to change my password so i typed 123abc (because the far superior abc123 was my old password) and that was that

And now I will steal your identity and get 10 credit cards in your name. 

Gotta find the people still trying to continue with all this negativity towards Sony humorous.  I guess some people don't like that Sony are still selling plenty of PS3's and that this whole PSN thing isn't going to ruin them.  Don't get why people act like Sony sent a signal to your PS3 to blow itself up, along with your HD TV.

dont waste your time on my identity, sony already stole it and has been buying large quantities of animal porn and sending me the bills... and the animal porn, now im knee deep in bills and animal porn, and its all thanks to sony and their ps3

also, i suspect the psn involvement but cant prove it yet. probably something to do with the self destruct signal that psn has been sending to the appliances in my house, and time travel.

ps. my psp and ps3 plot my demise amungst themselves via remote play, it will be the end of me. i recomend all you to turn it off, they are the ones who planned the attack against me where i stubbed my toe on the side of my bed.

You, too?  OMG, I feel so relieved.  I thought I was the only one experiencing this.  I hear them whispering at night.  Oh, the animal porn was all me. 

@ kaz

Were you indirectly calling me a troll?  Isn't that a bannable offense?  For shame. 



 

Tony_Stark on 16 May 2011
nitekrawler1285 said:
Kynes said:
nitekrawler1285 said:
...


I essentially told people their paid survice was not available with no time frame of when the issue would be fixed.  Some people called repeatedly for 2 weeks unable to sign in(we knew because we had to enter a ticket for each time a person called and I could view their history) Some people were really out of the service that long even if the service as a whole wasn't down.  For those customers I'm sure it felt like the service was down. 


The plural of anecdote is data...

I'm just saying I understand the OP being upset over lack fo service.  I'm sure those costumers I had to deal with fealt the same.  I don't understand why the ill will towards the company.  I have dealt with costumers who did pay for the service and though irrate were not harboring ill will.  It just seems strange to me is all.  You would think the behavior reversed.  


Yes, but an online service being down for a few members is a far differant situation than it being down for all members.



"with great power, comes great responsibility."