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nitekrawler1285 said:
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I essentially told people their paid survice was not available with no time frame of when the issue would be fixed.  Some people called repeatedly for 2 weeks unable to sign in(we knew because we had to enter a ticket for each time a person called and I could view their history) Some people were really out of the service that long even if the service as a whole wasn't down.  For those customers I'm sure it felt like the service was down. 


The plural of anecdote is data...