Tony_Stark said:
nitekrawler1285 said:
Kynes said:
nitekrawler1285 said:
Grimes said:
V-r0cK said:
rocketpig said:
V-r0cK said:
I cant imagine how you'd be like if instead your internet provider was down or even maybe electricity in your house.
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I can't imagine how this forum'd be if people didn't insist on making lame excuses for their company of choice.
If Sony is going to send me a password change email, it's not too much to ask that the fucking website be up and running.
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Believe me im upset, but to not the extent to be all F*CK THIS F*CK THAT!
.....but you know what really is fucking retarded? fucking retarded costumers that fucking complain too much shit about fuckin shit they dont even pay for. If this was XBL i understand cause you fucking pay for that but fucking PS3 owners dont pay fuck all for PSN so PS3 owners that fucking complain need to fuck off or chill of the fuck out!!! So fuck all those that complain about shit they fucking didnt pay for!!! Life's a bitch, get fucking use to it cause im sure there are worse things that'll fuck people over in their life than something as small as PSN.
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If gmail went down for 3 weeks plus, I would complain bitterly and never use the service again for email. Gmail is a free service. Gmail is a for profit business like PSN, just because it's free for the user doesn't mean that people shouldn't have expectations of reliable service. Reliability is an important issue for an online service. In fact, it's one of the basic standards an internet service should be judged by.
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I completely concur with most of your statements. However PSN has been free for 4 years without experiencing such any issues. XBL has been down for 2 weeks at a time before as well in addition to some smaller outages while being a paid service. Does one mistake which was caused by atrotious behavior of others be blamed so heavily on Sony? Does this one issue really destroy those previous years of good service? I understand that some are irate (hell I still can't purchase outlands which is one of my personal big titles this year) but is it really reason to punish said company that had been doing quite well in satisfying your needs? Is all that previous reliability erased? Even as a paid serivce most sure didn't think the same of XBL when it went down.
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If you're referring to the 2007 Christmas, it never went down 2 weeks. It had capacity problems, with people having problems to log in, but it wasn't down. Get your facts right.
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I was told during that incident to tell people that XBL was down if customers were experiencing issues signing in. It was due to some servers failing because of an earthquake somewhere and they were trying their best to get things back in order. It was rather plainly printed on a paper they handed to everyone in the office for a few evenings.
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So basically, it wasn't down, it was just having issues handling the traffic. I think you just proved Kyne's point.
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I essentially told people their paid survice was not available with no time frame of when the issue would be fixed. Some people called repeatedly for 2 weeks unable to sign in(we knew because we had to enter a ticket for each time a person called and I could view their history) Some people were really out of the service that long even if the service as a whole wasn't down. For those customers I'm sure it felt like the service was down.
