Your team needs to get their act together. Either you guys are oblivious or actively protecting trolls, but neither option meets the standards that a competent mod team should strive for.
Link to thread: http://gamrconnect.vgchartz.com/thread.php?id=240672
Yet another instance of o_O.Q creating a troll thread to lure people into his twisted arguments. The first problem is that the mod team doesn't seem to have a grasp of what trolling is, hence why his behavior doesn't lead to moderations. Instead you seem to follow some weird rulebook and are only willing to ban him for lack of substance in thread creation, backseat moderating or flaming, but his main offense trolling goes unchecked time and time again.
The thread was instantly called out for what it is and was going to be:
Perplexing reply by CGI-Quality:
What should have been done at that point is lock the thread and ban the OP hard. It doesn't take a clairvoyant to know where it would be going and what the OP would be up to. I give you credit for not moderating morenoingrato at that point though.
However, the moderation came later:
The classic "don't call a spade a spade" rule triggered in all of its ugliness. The levelheaded person takes the punishment, the offender gets a free pass.
Of course the original poster himself becomes part of the topic because of his motivations. think-man's comment on that chatter:
A rather vague message where only one thing is certain: The mod team protects the OP.
Quoting myself from a good month ago:
In this thread it has been discussed that moderation plays a role in keeping this place alive. This topic isn't only a question of how to get new users to sign up, it's also about user retention rates. When I look around and see how the mod team treats users like Nintendo Fan Girl and Helloplite while o_O.Q returns from moderations, continues to do his thing and is not taken care of despite actual moderators engaging with him directly in threads, then I have to tell the mod team one thing:
You are doing it wrong.
It just doesn't make any sense that you treat members who are liked in this community worse than members who are not only disliked, but universally loathed.
There has been a pattern that the mod team does not respond in uncomfortable situations and instead opts to ignore and hope that issues go away on their own. What you accomplish with that behavior is that users go look for other forums, whether they are affected directly or indirectly by questionable moderation practices.
Then there is this:
Crazy as it sounds, sometimes, it is more strategic to let a toxic user remain, as they can bring in site traffic. I'm not saying let it be a free-for-all, but controversy can be healthy. I particularly feel you in one area - mods shouldn't always be arresting officers. Sometimes, a simple intervention is enough. Loud and clear, I hear that!
This is probably why toxic users can get away with so much. The desire for traffic gets put over healthy discussion, and while that approach provides short term boosts with very active threads for a couple of days, I am convinced that it has done a lot of long term damage to the forums because people have the option to look for forums where things are better. As in, lively discussion without the necessity of toxicity.
The thing is that a traffic-first approach doesn't have to be bad, but the way moderation is handled makes it bad. You'll get a lot of activity if you allow people to freely talk about all aspects of a topic, so when o_O.Q makes one of his troll threads, let users talk about him and his motivations without limit. Since you aren't putting a limit to o_O.Q, you shouldn't limit morenoingrato or anyone else either. Should things go out of hand, you end it all by punishing the root cause, and only the root cause. That way you don't harm good users.
But when you do it like you actually do it, you run the risk that the site will become even more dependent on a traffic-first approach because the good users leave and only the toxic users can spark lengthy discussions. This means that things keep getting worse over time.
The appropriate course of action now is to undo morenoingrato's ban. Overturn the moderation and don't hold it against him in the future. Nobody else in the thread gets moderated; if it happened while I was writing this, treat it the same way as morenoingrato's case. The only person you have to moderate is o_O.Q with 14 ban days or more.