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Forums - Microsoft - Microsoft extends warranty due to E74 error

Jeronimo66 said:
Reasonable said:
Jeronimo66 said:
Good move microsoft good move, now more people will buy 360s.

 

What! How do you figure that? This might not hurt sales but it sure won't boost them. Why would it do that?

Nobody goes - 'oh good, more problems but they've expended the warranty again, that's all I've been waiting for let me buy one'.

I doubt it's going to hurt MS much as overall the coverage has been tiny next to RROD - but it can't help them that's for sure.

 

Microsoft fixes it for free, my launch 360 died on me a little after 2 years, I sent it to microsoft and got it back in less than a week and it works like new, it sounds like they put in new innards.

Microsoft fixing it, frees the customer of thinking they will have to buy another 360 or pay any money if it breaks, so therefore the RROD or the E74 shouldn't scare anybody to not get a 360 unless they dread not playing games for a week or two which to me means they have a real problem.

And if you dread you're launch 360 dying after the warranty, the thing is dirt cheap, all you to do is buy another 360 Arcade for $199 and put you're previous hard-drive on it. In 2 years the 360 Arcade should be $99 which is like in 2010, so if you're warranty goes up in 2011 you can get a 360 Arcade for $99.

If you can buy a 360 in the first place you can buy another one 3 years later if you're console breaks out of warranty.

 

 

 

None of that explains why, in your previous post, you imply this would help 360 sell more.  It doesn't matter about the warranty or the free fix - why would it encourage people to buy?

People don't buy because of anything like this.  If MS offered money refund on the console if you got the error then that might drive more sales as in fact you stand to gain if you get the error.

At the end of the day this is another blow for 360 quality of built and increases the odds you're going to lose you console for a while and have the inconvenice of waiting for a new one.  That's not an advantage no matter how you spin it.

Sorry - but your logic doesn't compute IMHO.



Try to be reasonable... its easier than you think...

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Reasonable, your question has already been answered, by me a couple of posts ago



I said what I said because the E74 error may have held a few people back from buying one, because the E74 error wasn't covered with any warranty.



Funny how they're acting now that the problem has become more common. I think they should have done it in the first place - clearly they knew of the possibility if they really added an error like this. Now they're just trying to save their face.

Sorry, I just can't see this as a purely good thing, even if it is a good thing.



it's good to hear that Microsoft cares, since i bought the X360 and i'm hoping that when i press that green button, it won't be red or give a E74 error.



I'm not a fan boy of any thing, whatever wins i don't care. As long as i enjoy good games

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Zkuq, that doesn't really make sense

As an example, the software developers might say
"Alright, if there is no communication between the harddrive and the motherboard, we want the 360 to output E34. If there is not enough power coming in to run everything, output E35 (and so on)"

The PS3 and Wii will no doubt have a similar set of definitions. It's not as if E74 is a specific thing that MS knew would happen - clearly there're at least 74 of these potential errors. It just so happened that this one was more probable than the others



Reasonable said:
Jeronimo66 said:
Good move microsoft good move, now more people will buy 360s.

I doubt it's going to hurt MS much as overall the coverage has been tiny next to RROD - but it can't help them that's for sure.

Google yields plenty of cases and coverage (near RRoD results).

I think nowadays E-74 is mainly just RRoD, maybe they changed the default behaviour (for some problems) with a firmware update (XNE) so it costs them less (not covered by extended warranty) or so they hoped. It seems so and this wouldn't surprise me at all.

They denied major problems with regard to the original RRoD as well, up to the point of class action lawsuits (like now with E-74) and having to report to shareholders. In a recent lawsuit Microsoft employees testified Microsoft was aware of disc scratching issues before launch, other documents support the notion of Microsoft having been aware of RRoD before launch as well (but how couldn't they have been, considering mass failure of launch units... )

 



Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales

Did Microsoft just replace the way the 360 reports a general error condition? The newer models just report an E74 instead of 3 rings, or is this a different problem?



Thanks for the input, Jeff.

 

 

dbot said:
Did Microsoft just replace the way the 360 reports a general error condition? The newer models just report an E74 instead of 3 rings, or is this a different problem?

"After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. "

I think it may be a mixture. And not only for new units, but for firmware updated older units as well.

I think the word "investigating" may be an exaggerated word here.



Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales

Rainbird said:
I think they are making their engineers work hard to fix it, but there is only so much they can do.

I just hope that the inevitable 360 slim wont need an extended warranty.

 

It likely won't. Slim models usually output a lot less heat and many any lingering heat related issues will essentially vanish.