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Forums - Microsoft - Never Again Microsoft. Your Technical Assistance Is Non Existent IMHO.

reask on 04 March 2009
Stan85 said:
Why don`t you buy a 360 BenQ drive for 40-50 euro and play?

Don`t you know people that know people? :)

Or do you still have the 3 year warranty?

No they have taken 88 Euro out of my credit card already for this non existent service.

My problem is been told on numerous occasions that 360 will be picked up then it doesnt happen.

Phone again be told the same again and on and on and on.

This is not a language barrier thing at all.

It is just plain incompetence.

Example. last friday I was told it was been sent to head office and someone would phone me.

Guess what no phone call.

 

Example 2 I phone tuesday to get my credit card refunded Again I am told I will be contacted still no contact from them.

I mean it is just so frustrating and I hope this is just an isolated incident but that does not help me.

I mean 3 and a half weeks from initial phone call and 15 subsequent phone calls who would not be frustrated.

 



 

 

 

 

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Phobos on 04 March 2009

I feel sorry for you, but don't generalize the M$service to be bad. I never had a problem with the service.

 

edit: something like that can happen with everything: I know people who never had a problem with his BMW, an I know one who had  problems with his BMW - a lot problems,they don't want to end. Is BMW a bad car-company,because of that? I don't think so. Sometimes its just darned.



 

 

"In the absence of the gold standard, there is no way to protect savings from confiscation through inflation. There is no safe store of value..."

 

Alan Greenspan, 1967

reask on 04 March 2009
halogamer1989 said:
@badge Heck no, I am part Irish anyway! So reask a newer drive might do or if it is a Hitachi then do the spindle trick.

 

Yeah I might try that halo as the nearest place I can find in Ireland that do 360 repairs is  good 2 hour drive away.



 

 

 

 

docholliday on 04 March 2009
reask said:
Stan85 said:
Why don`t you buy a 360 BenQ drive for 40-50 euro and play?

Don`t you know people that know people? :)

Or do you still have the 3 year warranty?

No they have taken 88 Euro out of my credit card already for this non existent service.

My problem is been told on numerous occasions that 360 will be picked up then it doesnt happen.

Phone again be told the same again and on and on and on.

This is not a language barrier thing at all.

It is just plain incompetence.

Example. last friday I was told it was been sent to head office and someone would phone me.

Guess what no phone call.

 

Example 2 I phone tuesday to get my credit card refunded Again I am told I will be contacted still no contact from them.

I mean it is just so frustrating and I hope this is just an isolated incident but that does not help me.

I mean 3 and a half weeks from initial phone call and 15 subsequent phone calls who would not be frustrated.

 

That really a shame. From personal experience, Thier CS in the US is actually pretty good. I had 3 disc drive repairs and 1 RRoD, all of those went smooth w/o any issues whatsoever. Maybe MS CS overseas is somewhat meh???

 



Carl on 04 March 2009
reask said:

Basically I booked and paid for a repair on the 09/02/09 and since then up to and including at present 04/03/09 I am still awaiting my labels to be sent out to me.
I have phoned about 15 times in that period. Have spoken to about 5 supervisors. Have been put on hold several times for more than 15 minutes and eventually hung up.


At this stage having been told so many times that the problem has been sorted I am just fed up.
I have cancelled my live account on Xbox and will not renew it.
I now have to get it repaired myself having waited 3 and a half weeks for nothing to happen.


Today I have drafted a letter to my credit card company to get them to refund my card..
I have never experienced such gross incompetence in my life.


How can they expect people to stay with them when this sort of thing is happening.
Anyone on the site who is even slightly aware of my posting history will know I have always defended them but after this never never again.

 

 

Dude... ive had the EXACT same problem with my Elite, asking for the labels to be delivered to house and i had to wait for 3 weeks... until i finally had enough of the BULLSHIT from them, then i threatened to sew and the poor little indian woman got scared and put someone on the phone who i could actually understand . My labels were delivered yesterday and UPS came and got my box today



                            

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reask on 04 March 2009
docholliday said:
reask said:
Stan85 said:
Why don`t you buy a 360 BenQ drive for 40-50 euro and play?

Don`t you know people that know people? :)

Or do you still have the 3 year warranty?

No they have taken 88 Euro out of my credit card already for this non existent service.

My problem is been told on numerous occasions that 360 will be picked up then it doesnt happen.

Phone again be told the same again and on and on and on.

This is not a language barrier thing at all.

It is just plain incompetence.

Example. last friday I was told it was been sent to head office and someone would phone me.

Guess what no phone call.

 

Example 2 I phone tuesday to get my credit card refunded Again I am told I will be contacted still no contact from them.

I mean it is just so frustrating and I hope this is just an isolated incident but that does not help me.

I mean 3 and a half weeks from initial phone call and 15 subsequent phone calls who would not be frustrated.

 

That really a shame. From personal experience, Thier CS in the US is actually pretty good. I had 3 disc drive repairs and 1 RRoD, all of those went smooth w/o any issues whatsoever. Maybe MS CS overseas is somewhat meh???

 

It actually broke on me 14 months ago and the service was excellent which makes this so annoying.

 



 

 

 

 

largedarryl on 04 March 2009
docholliday said:
reask said:
Stan85 said:
Why don`t you buy a 360 BenQ drive for 40-50 euro and play?

Don`t you know people that know people? :)

Or do you still have the 3 year warranty?

No they have taken 88 Euro out of my credit card already for this non existent service.

My problem is been told on numerous occasions that 360 will be picked up then it doesnt happen.

Phone again be told the same again and on and on and on.

This is not a language barrier thing at all.

It is just plain incompetence.

Example. last friday I was told it was been sent to head office and someone would phone me.

Guess what no phone call.

 

Example 2 I phone tuesday to get my credit card refunded Again I am told I will be contacted still no contact from them.

I mean it is just so frustrating and I hope this is just an isolated incident but that does not help me.

I mean 3 and a half weeks from initial phone call and 15 subsequent phone calls who would not be frustrated.

 

That really a shame. From personal experience, Thier CS in the US is actually pretty good. I had 3 disc drive repairs and 1 RRoD, all of those went smooth w/o any issues whatsoever. Maybe MS CS overseas is somewhat meh???

 

I have to agree with you here, my brother-in-laws xbox RRODed on him, and I had no problems setting up a replacement/repair for the system.  They even sent the replacement with a 6 or 3 month (can't remember) xbox live gold membership card.  All in all, I've had very little problem with replacing/repairng electronics in Canada.

 



JGarret on 04 March 2009

Sorry about that frustrating experience, though if the 360 has the largest collection of games you enjoy, I say it´s worth it to fix it regardless of how you´re currently feeling about MS.



S.T.A.G.E. on 04 March 2009
reask said:

Basically I booked and paid for a repair on the 09/02/09 and since then up to and including at present 04/03/09 I am still awaiting my labels to be sent out to me.
I have phoned about 15 times in that period. Have spoken to about 5 supervisors. Have been put on hold several times for more than 15 minutes and eventually hung up.


At this stage having been told so many times that the problem has been sorted I am just fed up.
I have cancelled my live account on Xbox and will not renew it.
I now have to get it repaired myself having waited 3 and a half weeks for nothing to happen.


Today I have drafted a letter to my credit card company to get them to refund my card..
I have never experienced such gross incompetence in my life.


How can they expect people to stay with them when this sort of thing is happening.
Anyone on the site who is even slightly aware of my posting history will know I have always defended them but after this never never again.

I don't even bother dealing with the companies. If a game breaks I buy 3 year warranties for them from Best Buy. When you're dealing with Microsoft or Sony, always take the middleman route. I've never had a problem with a Nintendo product yet. I suggest you do what i did. It saves you any dependance towards these companies.

 



reask on 04 March 2009

@ stage
Next time I will certainly go that route.
I was actually thinking about it today when they offer me the extended warranty I say no thanks. Next time I will say yes please.