reask said:
Basically I booked and paid for a repair on the 09/02/09 and since then up to and including at present 04/03/09 I am still awaiting my labels to be sent out to me.
I have phoned about 15 times in that period. Have spoken to about 5 supervisors. Have been put on hold several times for more than 15 minutes and eventually hung up.
At this stage having been told so many times that the problem has been sorted I am just fed up.
I have cancelled my live account on Xbox and will not renew it.
I now have to get it repaired myself having waited 3 and a half weeks for nothing to happen.
Today I have drafted a letter to my credit card company to get them to refund my card..
I have never experienced such gross incompetence in my life.
How can they expect people to stay with them when this sort of thing is happening.
Anyone on the site who is even slightly aware of my posting history will know I have always defended them but after this never never again.
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I don't even bother dealing with the companies. If a game breaks I buy 3 year warranties for them from Best Buy. When you're dealing with Microsoft or Sony, always take the middleman route. I've never had a problem with a Nintendo product yet. I suggest you do what i did. It saves you any dependance towards these companies.
