To put things, perhaps, a bit more clearly:
I have heard the only story to rival its overwhelming predecessor in the video game genre (Xenogears) is Planescape: Torment. I have played this game and I will tell you it has not aged well. One of the challenges to this game is actually playing it in the year 2010. The music sounds like it was composed in two weeks (it was). It sounds like it had pre-arranged times it needed to fill pre-arranged places that were already complete before a soundtrack was created (also true) [source: http://www.neogaf.com/forum/showthread.php?t=257552] PT also had/has several bugs. Also, the novels Zelazny wrote that inspired the story's plot are much better than PT. We could also posit the influence of Final Fantasy and probably other SquareSoft titles like Xenogears and Parasite Eve as influences, as these were both roughly a year before PT's creator, out of his love for the genre, decided to turn it in completely new directions.
Don't get me wrong, Planescape: Torment is a phenomenal game, but it does not surpass Xenogears for me (citation of personal opinion HERE). Besides what I posted above in response to some other posters, I will also reply to my criticisms in a way that circles around what I'm saying, eternally recurring like the haughty references that don't refer to anything, i.e. my precocity.
The Don'ts and the Do's that Out-Do Them
unfinished/incomplete = isn't always a bad thing, especially if it's not exactly what was intended that gets across, plus whoever has enough time or financial support?
long cutscenes = different gaming experience than one that requires constant distraction or interactivity, where interactivity means something the video game medium has to offer that is not found elsewhere in other media... not quite one thing and therefore never fully one thing... vague, ambiguous, full of holes... but is this a bad thing? is there a lost presence we are being nostalgic for here, as if completeness and lack of faults were really the telos of a game on which you ascribe that very lineraity with which you condemn it; its superficiality and "overwrought"-itude?
bad translation = question of "right translation" or the Role of the Translator, dethrones agent's ability to see through translation and signify what that might mean, which is to say: does a good translation exist?
boring, repetitive: why play if this is the case? so you can come on borums or other online borehouses and bear your teeth ready to defend your choice as if this were the only thing that mattered, as if your criticism had any meaning other than the one that Xenohaters, or Xenophobes, can garner and stroke one another with because isn't that more interactive than the "volleyball-sim" turned "1-on-1 fighting game" we call Xenogears. Bashing Xenoqueers is easy because they are always ambitious like the game they love, especially if the game you cite as better (see: PT, see: Panzer Dragoon Saga) is ridicuously overpriced, enough to make it rare and its lostness forms a mystique of its own. Xenogears is just like, so trendy, so cliche, so repetitive, it doesn't say anything on par with Moby Dick or Dickens or my Dick (which are all just so interesting), doesn't provide any beneficial, interactive use like THE VERY INTERACTIVE mouseclicking and screenloading that never disrupts the pace of an aptly named Torment.
plotholes, poor overdubbing = lack of any in the narrative that goes: Planescape: Torment is best RPG ever, better than Xenogears, even,... because PT has many faults that are looked over for the 1337 story.
I can understand why many people that may or may not be smarter than me, especially the type that hound forums, would prefer Planescape: Torment to Xenogears. I listed several reasons in my last post before this that I think are all valid. However my subsequent post and this post here are my attempt at justifying Xenogears in lieu of the attacks I noticed in a thread that was closed from the flames it revived in Game Discussion forum, and some of the earlier posts. The fanboys can ruin anything you let them. I would hope Xenogears wouldn't be one of those things whose cult status will only perpetuate unwarranted claims for bestness on its behalf, thereby turning you away from the fun I experienced playing it. I may prefer some books more than Xenogears, but there are no games outside of a few that I prefer.
Buy this game. Play Planescape: Torment, too, but know that Xeno gets my vote for best of all time, ever.